Kira Powers
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
CSR , Provider Specialist Assistant
Access2care Non-Emergency Medical Transportation
11.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Forklift Operator
CVS Distribution Center
01.2022 - 04.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
Receptionist Administrator
LaQuinta Inn & Suits
09.2020 - 04.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
Call Center Customer Service Representative
Iqor
03.2019 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
High School Diploma -
The College of Health Care Professions
Houston, TX07.2024
Skills
- Eligibility Checks
- Information Updates
- Employee Relations
- Compliance
- Customer Service
- Time Managment
- Problem Solving
- Enrollment Assistance
- Picking Merchandise
- Customer Service and Assistance
- Setting Up Appointments
- Legal Standards
Timeline
CSR , Provider Specialist Assistant
Access2care Non-Emergency Medical Transportation
11.2022 - 10.2023
Forklift Operator
CVS Distribution Center
01.2022 - 04.2022
Receptionist Administrator
LaQuinta Inn & Suits
09.2020 - 04.2021
Call Center Customer Service Representative
Iqor
03.2019 - 09.2020
High School Diploma -
The College of Health Care Professions
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