Kira Preston
Albuquerque,NM
Summary
An enthusiastic and passionate professional with a solid track record in fast-paced and upscale dining environments, I am eager to embark on a role that offers opportunities for continuous learning and growth within the industry. I take immense pride in delivering exceptional customer service, consistently fostering positive interactions, and generating repeat business with a genuine smile. Over the years, I have refined my skills to ensure seamless operations, demonstrated adaptability across various settings, and consistently provided personalized and exceptional experiences for all patrons."
Overview
10
10
years of professional experience
Work History
FOH Manager/Server
Salt And Board
06.2021 - Current
- Recruit, hire, train, and supervise front-of-house staff, including servers and BOH when necessary.
- Craft schedules for staff, handle payroll carefully and ensure we always have the right number of staff to keep things running smoothly.
- Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service along with fostering a positive work environment and promoting teamwork among FOH staff.
- Monitor service quality and guest satisfaction, taking proactive measures to resolve issues and enhance the dining experience.
- Introduce fun and new wines and beers to our menus to keep things fresh along with teaching the employees proper wine etiquette and descriptions.
- Keep a close eye on how our guests are feeling and the quality of their experience, always ready to jump in and make things even better if needed.
- Introduced smart ways to manage our inventory, making sure we're using everything wisely and cutting down on waste.
Server
The Range Cafe
02.2017 - 03.2020
- Worked closely with our kitchen team to ensure order correctness and delivery in a timely fashion.
- Handled customer concerns with care and quick action, always aiming to keep our reputation shining.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Anticipate and fulfill guests' needs throughout their dining experience.
- Effectively manage payment processing and transactions with precision.
Server/Bartender
Sandiago's New Mexican Grill
07.2014 - 12.2016
- Mix up a delightful array of cocktails and drinks just the way our guests like them, following our recipes or their own special requests.
- Chat with our guests with a smile, making sure everyone feels right at home and ready to have a great time at the bar.
- Ensure a proper, organized, and clean bar space for the duration of the entire shift to make crafting cocktails go seamlessly during the busier hours.
- Anticipate guests' needs and respond promptly to ensure guest satisfaction.
- Deliver food orders from the kitchen to guests' tables in a timely manner, ensuring accuracy and presentation.
- Upsell additional items, such as appetizers, desserts, or specialty cocktails, to maximize revenue opportunities.
- Follow responsible alcohol service policies and procedures to ensure the well-being of guests and compliance with regulations.
Education
Bachelor of Science - Biology
University of New Mexico
Albuquerque, NM12.2024
Skills
- Time Management
- Customer Retention
- Restaurant Operations
- Leadership/Communication
- Problem-Solving
- Conflict Resolution
- Financial Management
- Menu/Food Knowledge
- Adaptability
- Knowledge of Regulations
Timeline
FOH Manager/Server
Salt And Board
06.2021 - Current
Server
The Range Cafe
02.2017 - 03.2020
Server/Bartender
Sandiago's New Mexican Grill
07.2014 - 12.2016
Bachelor of Science - Biology
University of New Mexico
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