Detail-oriented Claims Investigations and Litigation Assistant with expertise in document management, legal research, and case analysis. Proven ability to enhance case preparation and maintain compliance with ethics standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Claims Investigations and Litigation Assistant
Mag Mutual Insurance Company
Atlanta, GA
06.2006 - Current
Managed case files, ensuring organization and accessibility of information.
Conducted legal research to support case preparation and strategy development.
Maintained litigation database and document organization for Medical Malpractice cases.
Used document review tools to discover and inspect records.
Demonstrated strong organizational and time management skills while managing multiple projects.
South Carolina Sales Agent
American Insurance Advisors
Columbia, SC
05.2004 - 05.2006
Developed personalized insurance solutions to meet client needs and enhance satisfaction.
Conducted thorough market analysis to identify emerging trends and opportunities for growth.
Built and maintained strong relationships with clients, fostering trust and loyalty.
Implemented strategic sales initiatives, resulting in increased policy renewals and referrals.
Developed strong relationships with clients through excellent customer service and regular followups.
Analyzed client feedback to refine service offerings and address concerns proactively.
Dairy Department Manager
Piggly Wiggly Supermarket
Columbia, SC
09.2002 - 04.2004
Managed dairy product inventory, ensuring freshness and compliance with safety standards.
Trained and mentored staff on best practices for dairy department operations.
Implemented promotional displays to enhance customer engagement and sales.
Analyzed sales trends to optimize product selection and pricing strategies.
Streamlined processes for receiving, stocking, and merchandising dairy products effectively.
Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
Education
High School Diploma -
Hepzibah Comprehensive High School
Hephzibah, GA
Skills
Interview Experts
Records Interpretation
Case analysis
Document management
Ethics compliance
Document organization
Case summaries
Client communication
Legal research
Certification
Licensed Adjuster State of South Carolina. 2008-Present
Licensed Producer State of South Carolina. 2004-2008
Executive Director, Assistant General Counsel– Government Investigations & Regulatory Enforcement, Litigation Department at JPMorganChaseExecutive Director, Assistant General Counsel– Government Investigations & Regulatory Enforcement, Litigation Department at JPMorganChase
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA