Kira Ramos

• Assisted with scheduling appointments for service work to be performed on vehicles.
• Promoted available products and services to customers during service, account management and order calls.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Examined automobile policies with third-party liability, accident benefits, and collision benefits.
• Processed warranty paperwork for accurate documentation, reporting and filing.
• Updated and managed accounts payable databases, employing access controls to protect data.

At North Park Lincoln at the Dominion, I assisted service advisors by managing client interactions and paperwork, ensuring smooth communication between clients and the service team. I also maintained an organized system for tracking vehicles in the service process. Additionally, I worked closely with the Warranty Administrator to ensure accurate billing and timely payment for report orders, contributing to the overall efficiency and accuracy of the department's operations.

• Reviewed completed work to verify consistency, quality, and conformance.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Started at Target as a Service Advocate, where I developed strong customer service skills. I was later promoted to Team Lead, responsible for managing the closing night shifts. In this role, I coordinated daily tasks, created schedules, and led a team to ensure efficient store operations. My ability to manage both people and processes helped improve team productivity, and ensured the smooth running of nightly shifts.

• Handled returns and exchanges according to company policies.
• Processed transactions using a point-of-sale system.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Fulfilled orders quickly to accomplish challenging daily objectives.