Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Reed

Management
Houston,TX

Summary

Detail-oriented Client Service Associate with exceptional organizational skills and a proven ability to engage effectively with diverse clientele. Recognized for consistently delivering high-quality customer service and cultivating positive client relationships. Seeking a challenging role that values hard work, dedication, and the drive to enhance customer satisfaction.

Overview

5
5
years of professional experience

Work History

Training and Development Manager

Chick-Fil-A
Houston, TX
09.2019 - Current
  • Managed schedules, accepted time-off requests, etc.
  • Continuously checked products for quality assurance, according to strict guidelines.
  • Mentored newly hired employees on operating equipment and safety, and developed a training manual to use for reference purposes.
  • Worked at different stations to provide optimal coverage and meet production goals.
  • Instructed junior team members on the protocols and procedures of each station to maximize contributions.
  • Operated all types of production machinery safely to reduce workplace accidents.
  • Established open and professional relationships with employees, which helped resolve issues and conflicts quickly.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Team Member

CVS Pharmacy
Houston, TX
08.2022 - 10.2023
  • Greeted customers upon entering the store with friendly demeanor.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Answered store and merchandise questions and led customers to wanted items.
  • Trained new team members using approved training materials and information.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Resolved customer issues promptly in a professional manner.

Warehouse Worker

HEB Warehouse
Houston, TX
06.2021 - 04.2022
  • Inspected damaged goods prior to disposal or return to vendor.
  • Staged and sorted multiple types of products for loading.
  • Assembled orders according to customer requests.
  • Organized warehouse space for efficient storage of products.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.

Education

HIGH SCHOOL GRADUATE -

ALIEF TAYLOR HIGH SCHOOL
Houston, Tx

Skills

  • Production monitoring
  • Resource allocation
  • Quality control
  • Employee Evaluation
  • Workplace safety
  • Performance improvement
  • Technical Support
  • Complaint resolution
  • Staff education and training
  • Client service
  • Flexible and adaptable
  • Career development
  • Technical training
  • Strategic thinker
  • Leadership
  • Negotiation
  • Hospitality and accommodation

Timeline

Team Member

CVS Pharmacy
08.2022 - 10.2023

Warehouse Worker

HEB Warehouse
06.2021 - 04.2022

Training and Development Manager

Chick-Fil-A
09.2019 - Current

HIGH SCHOOL GRADUATE -

ALIEF TAYLOR HIGH SCHOOL

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Kira ReedManagement