Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Richardson

Ocklawaha,FL

Summary

Dedicated office administrator, works productively with diverse personalities and experienced data entry busy clinical and remote setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking entry-level opportunities to expand skills while ensuring growth to promote efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

19
19
years of professional experience

Work History

Data Entry/Patient Financial Navigator

The Refuge
07.2024 - Current
  • Collaborated with insurance providers to verify coverage and resolve billing disputes, improving patient trust and ensuring timely payments.
  • Provided compassionate support for patients facing end-of-life decisions by educating them on available resources and assisting with complex financial arrangements.
  • Educated patients on available resources, payment options, and insurance benefits to promote informed decisionmaking.
  • Established strong relationships with multidisciplinary teams to ensure seamless coordination of care from a financial perspective.
  • Reduced data entry errors, ensuring thorough verification of entered information against source documents.
  • Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
  • Participated in weekly conference calls with management to discuss department updates and strategies.

Office Manager - Client Care Coordinator

Brother and Keeper
11.2021 - 07.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Lead Medical Receptionist

Lewis J. Herzbrun, MD PA
03.2006 - 05.2021
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
  • Interacted with team members across departments to research and resolve customer issues.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Finalized sales, processed payments and scheduled deliveries.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Maintained current and accurate medical records for patient.
  • Managed/Transcribed multi-line phone messages and relayed to appropriate personnel.
  • HIPAA standards and organizational regulations.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Associate Of Applied Business Communications -

University of Phoenix
Tempe, AZ

HS Diploma -

South Sumter High School
Bushnell, FL

Skills

  • Analytical and Critical Thinking
  • Excellent Telephone Etiquette
  • Report Analysis
  • Records Management Systems
  • Data Entry Documentation including Excel Spreadsheets, Word, PDF
  • Sensitive Material Handling
  • Meeting Planning
  • Proposal Writing
  • Timeline Planning and Management
  • Insurance Eligibility Verifications
  • CRM and Office Management Software
  • Strong Organizational Skills
  • Meticulous Attention to Detail
  • Judgment and Decision Making
  • Client Retention
  • Efficient Sales Transactions
  • Document Review
  • Lead Management
  • Accounts Payable and Accounts Receivable
  • Claims Resolution
  • EMR Systems

Timeline

Data Entry/Patient Financial Navigator

The Refuge
07.2024 - Current

Office Manager - Client Care Coordinator

Brother and Keeper
11.2021 - 07.2024

Lead Medical Receptionist

Lewis J. Herzbrun, MD PA
03.2006 - 05.2021

HS Diploma -

South Sumter High School

Associate Of Applied Business Communications -

University of Phoenix

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