KIRA ROBINSON

Remote, private contract position.

Skill requirements:

• Online competency
• English language and typing proficiency
• Digital etiquette
• Attention to detail
• Organization
• Ability to quickly learn and adapt to specific guidelines and criteria per task
• Problems solving

Acquired Skills:

• Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
• Developed strong analytical skills by evaluating content according to established criteria and metrics.
• Demonstrate adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.

Required job tasks:

• Find deficits in an online platform’s operation or content to improve search engine results through AI instruction.
• Accurately report findings using effective and concise communication to aide administrators in promptly. diagnosing and recommending methods of correction.
• Work independently within deadlines and effectively balance workload without sacrificing quality results.
• Maintain a high level of productivity by effectively managing time and prioritizing tasks.
• Display initiative by seeking additional company resources and learning materials to further enhance understanding of job tasks when necessary.
• Processed 80-120 web sources per week.

Willie Robinson, a retired marine and Vietnam War veteran, suffered from seizures due to injuries and illnesses sustained during his service. In 2010, Mr. Robinson opted to receive home care services from a family member. As his daughter, I assumed this role. My responsibilities included monitoring and supporting Mr. Robinson’s overall well-being.

Job Skills and Requirements:

• Advancing knowledge of medications such as interactions, timing of dosages, and possible side effects and symptoms.
• Administered prescribed oral medications under written direction of physician or as instructed by home health care staff.
• Ensuring patient comfort by providing attentive and compassionate care.
• Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, and maintaining prescribed dietary requirements and nutrition standards.
• Monitoring vital signs and reporting changes in condition to appropriate medical staff to ensure timely interventions.
• Record and maintain accurate patient records and information.
• Streamline documentation processes.
• Coordinate medical services and appointments.
• Improve knowledge of new, continuing, and/or worsening conditions for effective communication with medical staff and patient advocacy.
• Knowledge of safe and appropriate procedures and protocol for care and transportation of patient.
• Assist with personal services such as bathing, dressing and grooming.
• Support physical therapy goals by continuing prescribed exercises and mobility training.
• Enhanced nutritional health by preparing meals according to physician recommendations and dietary needs.
• Property and financial management.

This remote position required me to transcribe audio and video web materials. Ranging between 2-30 minutes, I translated all verbal diction according to REV’s communication guidelines within a set period.

Job skills and requirements:

• Proficient understanding of English language and basic grammar structure.
• Accurate typing skills.
• Enhanced listening skills.
• Working independently and managing time to achieve assigned goals, without sacrificing quality.
• Understanding and continue advancing knowledge of policies and procedures to improve work performance and adapt to varying task requirements.

Job tasks included creating online content for product and event promotions, editing, and revising news articles discussing current events and celebrity gossip in urban and pop music.

Required Skills and Job Tasks:

• Proficiency in social media and online collaborative workspaces.
• Digital etiquette
• Ability to adapt writing style based on subject, social media platforms, and audience.
• Organize materials for research and content creation.
• Developed engaging articles for online publications, resulting in increased readership and social media shares.
• Revitalize social media presence by introducing consistent and authentic content voice and enhancing user interaction.
• Elevate brand reputation with meticulously researched and well-written articles.
• Produce and create 1-5 articles per week.
• Created mission company mission statement.

Initial skills and responsibilities for the first position of CSR (customer service representative).

• Learning and effectively utilizing closed intranet network between store locations.
• Learning and adapting to loan protocols and procedures.
• Communicating effectively with financial institution for gathering accurate financial information for potential and current customers.
• Excellent money handling.
• Reporting and recording accurate financial information.
• Preparing past due accounts for collections following strict corporate guidelines.

One year after being hired I was promoted to a rotating training manager position. In this position, I specialized in preparing incoming office managers to properly run their designated store locations throughout the Bell County area.

Acquired Skills for Training and Leadership Roles:

• Successfully trained 4 managers for Copperas Cove, Hewitt, Killeen, and Harker Heights locations.
• Worked with advancing skills of 20 CSR
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
• Reduced training costs without compromising quality by optimizing use of in-house expertise and digital resources.

Hired during my junior year in High School, I was reported as showing exceptional leadership skills and attention to detail. As a result, I quickly rose from general hire to a key holder in two weeks. This position required me to prepare custom orders through venders for commission.

CSR Responsibilities and Skills:

• Cashier/Money handling
• Engaging with customers and having positive interactions to increase floor sales.
• Merchandise stocking
• Preparing custom balloon orders
• Create balloon art for approximately 50 plus customers weekly.

As an assistant manager my responsibilities included:

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences for custom wedding orders through Carlson Craft and Oriental Trading Orders for tax free and other large organizations.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Oversaw daily operations to maintain store cleanliness and organization.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.