Kira Robinson
West Monroe,LA
Summary
Dynamic professional with extensive experience in management and customer service, notably at AOSS Medical Supply Inc. Proven ability to enhance customer satisfaction and foster relationships while effectively managing teams. Skilled in issue reporting and truck loading, consistently achieving operational excellence in fast-paced environments.
Overview
23
23
years of professional experience
Work History
City Carrier Assistant
USPS
02.2024 - 03.2025
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Manager
AOSS Medical Supply Inc.
01.2018 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Manager
Stitch Fix
03.2009 - 01.2016
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
K-Mart Pharmacy
01.2002 - 02.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Business Administration And Management
Cornerstone Christian Correspondence School
Townsend, GA04-2001
Skills
- Issue reporting
- End-of-run report (EOR)
- Truck loading
- Relationships and rapport
Timeline
City Carrier Assistant
USPS
02.2024 - 03.2025
Manager
AOSS Medical Supply Inc.
01.2018 - 01.2022
Store Manager
Stitch Fix
03.2009 - 01.2016
Store Manager
K-Mart Pharmacy
01.2002 - 02.2008
Business Administration And Management
Cornerstone Christian Correspondence School
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