Kira Sheppard
Archer,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Private Nanny
Self Employed Services
02.2024 - 07.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
Assistant Teacher
First Presbyterian Church
10.2023 - 02.2024
- Supervised recess, lunch and daily student intake and dismissal.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Barista Shift Lead
Starbucks
02.2022 - 10.2023
- Memorized ingredients and recipes for wide variety specialty drinks
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Served customers quickly and efficiently and created strategies to prevent delays
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Engendered customer loyalty by remembering personal preferences and allergy information
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment
- Created new training guidelines, and provided staff orientation and training
- Espresso Machine Operation
- Hand-Crafted Drink Recipes
Education
High School Diploma -
Bronson Middle High School
Bronson, FL05.2022
Skills
- Efficient Service
- Operational Efficiency
- Store Opening and Closing
- Customer Loyalty
- Customer Needs Assessments
- Compliance Requirements
- Food and Beverage Service
- Staff Management
- Customer Service
- Closing Procedures
- Espresso Machine Operation
- Hand-Crafted Drink Recipes
Timeline
Private Nanny
Self Employed Services
02.2024 - 07.2024
Assistant Teacher
First Presbyterian Church
10.2023 - 02.2024
Barista Shift Lead
Starbucks
02.2022 - 10.2023
High School Diploma -
Bronson Middle High School
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