Kira Sheppard
Archer,FL
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management with focused perspective on executing high-functioning coffee bar. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Private Nanny
Self Employed Services
02.2024 - 07.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
Assistant Teacher
First Presbyterian Church
10.2023 - 02.2024
- Supervised recess, lunch and daily student intake and dismissal.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Barista Shift Lead
Starbucks
02.2022 - 10.2023
- Memorized ingredients and recipes for wide variety specialty drinks
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Served customers quickly and efficiently and created strategies to prevent delays
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Engendered customer loyalty by remembering personal preferences and allergy information
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment
- Created new training guidelines, and provided staff orientation and training
- Espresso Machine Operation
- Hand-Crafted Drink Recipes
Education
High School Diploma -
Bronson Middle High School
Bronson, FL05.2022
Skills
- Efficient Service
- Operational Efficiency
- Store Opening and Closing
- Customer Loyalty
- Customer Needs Assessments
- Compliance Requirements
- Food and Beverage Service
- Staff Management
- Customer Service
- Closing Procedures
- Espresso Machine Operation
- Hand-Crafted Drink Recipes
Timeline
Private Nanny
Self Employed Services
02.2024 - 07.2024
Assistant Teacher
First Presbyterian Church
10.2023 - 02.2024
Barista Shift Lead
Starbucks
02.2022 - 10.2023
High School Diploma -
Bronson Middle High School
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