Kira Smith
North Bend
Summary
Dynamic Shift Lead Manager at Thorntons Gas Station with established expertise in team motivation and inventory management. Elevated customer satisfaction through proficient complaint resolution and comprehensive staff training, resulting in significant waste reduction. Dedicated to operational excellence and cultivating a positive workplace culture while upholding safety compliance. I am reliable and on time. I have a very bubbly personality and love to help others.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Thorntons Gas Station
03.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
First Assistant Manager
United Dairy Farmers
07.2023 - 01.2025
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
- Championed sustainability initiatives within the store, promoting eco-friendly practices and responsible resource usage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Speedway
04.2020 - 02.2022
- Supervised daily operations to meet performance, quality, and service standards.
- Maintained clean and organized store environment to enhance customer experience.
- Developed strong relationships with staff to foster a positive workplace culture.
- Monitored cash intake and deposits, improving accuracy and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring precise financial reporting.
- Addressed customer complaints promptly to boost satisfaction levels.
- Conducted regular inventory counts to verify stock levels and forecast needs.
- Scheduled staff shifts effectively to ensure coverage during peak hours.
General Merchandiser
Meijer
03.2019 - 11.2021
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Transported merchandise pallets to move in warehouse.
- Picked and packed order items.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Nurse Aide
Hyden Health and Rehab
02.2018 - 08.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Kept accurate records of patients' care, condition, and progress.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
- Used company software and databases to maintain records of services performed and patient conditions.
Education
High School
Buckhorn School
Buckhorn, KY06.2015
Skills
- Team motivation and development
- Workplace safety compliance
- Employee training and mentoring
- Policy enforcement and adherence
- Operations management expertise
- Sales strategy formulation
- Staff scheduling and coordination
- Cash handling accuracy
- Punctuality and reliability
- Opening and closing procedures management
- Customer complaint resolution
- Decision-making skills
- Quality assurance processes
- Documentation and reporting accuracy
- Inventory control management
- Tech-savvy solutions
- Flexible scheduling capabilities
- Shift leadership effectiveness
- Customer service excellence
- Safety procedure implementation
- Work order analysis proficiency
- Production planning strategies
Timeline
Shift Lead Manager
Thorntons Gas Station
03.2024 - Current
First Assistant Manager
United Dairy Farmers
07.2023 - 01.2025
Assistant Manager
Speedway
04.2020 - 02.2022
General Merchandiser
Meijer
03.2019 - 11.2021
Nurse Aide
Hyden Health and Rehab
02.2018 - 08.2020
High School
Buckhorn School
Similar Profiles
Michelle SikorskiMichelle Sikorski
Sales Associate at Thorntons Gas StationSales Associate at Thorntons Gas Station
Cheyenne PeteCheyenne Pete
Guest Service Representative at Thorntons Gas StationGuest Service Representative at Thorntons Gas Station
Jasmine BarrickJasmine Barrick
Guest Service Representative, Shift Lead at Thorntons Gas StationGuest Service Representative, Shift Lead at Thorntons Gas Station
Mckenzie ElledgeMckenzie Elledge
Server at Salish Lodge & SpaServer at Salish Lodge & Spa
Christina MasonChristina Mason
Human Resources Generalist at Coquille Indian TribeHuman Resources Generalist at Coquille Indian Tribe