Kira Stevens

• Managed and scheduled three mobile technicians.
• Set and assigned approximately 250 service appointments.
• Ordered, tracked, and scheduled parts delivery to mobile technicians.
• Improved shop functions with recommendations for new procedures to increase Quality Assurance.
• Assisted shop manager with “in-shop” calls, scheduling, maintenance, and repairs.

• Forecasts goals and objectives for the shop and strives to meet them.
• Overseeing and managing the service center’s scheduling and workflow.
• Consulting with technicians about needed repairs and alternatives that can be offered in place of
expensive repairs.
• Coordinate with parts suppliers on cost and availability.
• Analyzes sales, expenses and inventory monthly to maintain profit goals.
• Work closely with warranty companies to provide the best coverage for our mutual customers.

• Transporting and delivering goods and/or items to clients or business in a safe, timely manner.
• Examining and/or reviewing orders before and after delivery to make sure that orders are complete,
charges are right, and clients are satisfied.
• Helping with the loading and unloading of materials from the delivery vehicle.
• Rescheduling deliveries with customers if they are unable to receive them.
• Completing and submitting logs and reports.

• Greet customers arriving at the dealership.
• Assist customers with their questions and needs, either in person or via telephone.
• Understanding the features and benefits of all motor vehicles that are available for purchase and being
able to communicate this information effectively to customers and potential customers.
• Negotiate car prices and trade-in values for customers’ vehicles.
• Coordinate with the finance department to determine each customer’s financing and ownership
options.
• Contact past customers to ensure they are satisfied with their vehicles.

• Assist the Store Manager with budgeting, sales forecasts, P/L performance. As well as understand
factors which affect sales and profit such as guest counts, marketing, weather, etc.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling
processes, guest issues, and concerns, and working with the District Manager on any critical initiatives.
• Responsible for coaching the teammates, ensuring the process is executed through the IOS process
and driving store sales growth through traffic and core sales mix while achieving operational efficiency.
• Using a "Guest First" mindset, ensure that customers have an exceptional experience by having all
their sales and service needs met to ultimately return and recommend Jiffy Lube.

• Increased efficiency by implementing new processes and providing administrative support to management.
• Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
• Supported business growth by assisting in marketing campaigns and coordinating events.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

• Improved guest satisfaction by providing warm and welcoming greetings upon arrival.
• Supported event planning efforts for successful engagement by assisting with coordination and logistics.
• Streamlined check-in processes, ensuring a smooth experience for guests.
• Maintained cleanliness of reception area to provide a pleasant environment for visitors.