KIRA TEASON
ST. PETERSBURG,FL
Summary
Passionate and attentive customer service representative with over 5+ years of experience in various customer care and hospitality positions. Extensive knowledge of customer relations, seeking to provide clients with a personable and noteworthy experience. Extremely dedicated and dependable.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Laminate Solution
11.2019 - Current
- Created and actively handle a customer database
- Training other staff members
- Accountable for communication with clients via phone and e-mail
- Assisting with appointment scheduling and bill-processing
- Managing social media and website content
Server
Cider Press Vegan Gastropub
01.2024 - 10.2024
- Maintained extensive knowledge of rotating food and cocktail specials
- Boosted the restaurant's earnings by creating new food and drink menu items
- Trained new staff members
- Regularly worked opening and closing shifts alongside after-hours events
- Responsible for all front of house operations including hosting, serving, to-go orders and bar assistance
Visitor Experience Specialist
The Dali Museum
07.2023 - 03.2024
- Handled admissions and guest inquiries
- Communicated with hundreds of patrons per day (maximum capacity days reaching 4500 guests)
- Provided staff with break times and language assistance
- Regularly navigated a POS system
- Mediated problematic situations and solved all issues with patience and efficiency
Education
Bachelor of Science - Psychology
University of Central Florida
12.2022
Skills
- Bilingual (Portuguese)
- Extensive customer service skills
- Leadership skills
- Empathetic and solution-oriented
Affiliations
Member of The National Society of Leadership and Success
Details
St. Petersburg, FL, 954-661-9998
Timeline
Server
Cider Press Vegan Gastropub
01.2024 - 10.2024
Visitor Experience Specialist
The Dali Museum
07.2023 - 03.2024
Customer Service Representative
The Laminate Solution
11.2019 - Current
Bachelor of Science - Psychology
University of Central Florida
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