Kira Torres
Las Vegas
Summary
Results-driven Service Leader with expertise in service delivery, staff training, and customer resolution. Proven ability to manage inventory and motivate teams to enhance customer satisfaction. Strong background in team management. Skilled in resolving conflicts and ensuring compliance with health regulations, contributing to positive dining experiences, and operational efficiency. Dedicated professional experienced in supervising daily operations and implementing effective workflows. Known for strong problem-solving skills and a commitment to maintaining high standards of service and safety.
Overview
6
6
years of professional experience
Work History
Service Leader
Chipotle Mexican Grill
Las Vegas
05.2019 - 06.2025
- Supervised daily operations to ensure efficient service delivery.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and ordered supplies as needed.
- Resolved customer complaints to maintain a positive dining experience.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Monitored food preparation processes for quality and adherence to standards.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Resolved conflicts among team members through effective communication techniques.
- Guided hiring process by interviewing candidates to determine suitability for open position.
- Implemented processes and procedures to keep employees on task and maintain smooth workflow.
- Conducted opening and closing duties to maintain smooth operations.
- Monitored employee performance and provided guidance when needed.
- Maintained accurate records of daily sales transactions using a POS system.
- Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
- Motivated teams by recognizing and rewarding excellence.
- Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
- Cash count daily to ensure money drawers, and safe had correct amount, along with doing money orders.
Education
High School Diploma -
Sunrise Mountain Highschool
Las Vegas, NV05-2019
Skills
- Service delivery
- Inventory management
- Staff training
- Customer resolution
- Health compliance
- Customer relationship management
- Team motivation
- Effective communication
- Sales tracking
- Problem solving
- Conflict resolution
- Performance monitoring
- Workflow implementation
- Team management
- Coaching and mentoring
- Cash handling
- POS system operation
References
References available upon request.
Timeline
Service Leader
Chipotle Mexican Grill
05.2019 - 06.2025
High School Diploma -
Sunrise Mountain Highschool