Kira Troutman
Customer Service Representative
Saint Helens,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Homecare Worker
Oregon DHS
Hillsboro, Oregon
Apr.2019 - Nov.2021
- Maintained master schedule and set up appointments.
- Developed rapport to create safe and trusting environment for care.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Credit Card Collector
Wells Fargo
Beaverton, Oregon
Aug.2015 - Aug.2016
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Entered client details and notes into system for interdepartmental access and review.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Crew Trainer
McDonald's
Beaverton , Oregon
Jun.2013 - Aug.2015
- Set positive example for team members by providing high-quality, efficient service.
- Created and deployed successful strategies to boost restaurant performance.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Achieved competitive brand placements at retail locations for existing and new products.
Education
High School Diploma -
Westview High School
Portland, ORSkills
- Time Management
- Problem Identification
- Client Relationship and Rapport
- Verbal and Written Communication
- Multitasking and Organization
- Independent Thinking
- Strong Ethics
- Electronic Information Systems
- PCI (Payment Card Industry)
- Administrative Support
- Analytical and Critical Thinking
- Call Center Processes
- FDCPA Compliance
- Spreadsheet Tracking
- Training and Teaching
- POS Systems and Ordering Platforms
- High-Volume Environments
- Customer Account Management
- Policy and Procedure Adherence
- Online Systems
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Patient and Empathetic
Timeline
Homecare Worker
Oregon DHS
Apr.2019 - Nov.2021
Credit Card Collector
Wells Fargo
Aug.2015 - Aug.2016
Crew Trainer
McDonald's
Jun.2013 - Aug.2015
High School Diploma -
Westview High School
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