Kira Walker
Roanoke
Summary
Talent for quickly mastering changes/new procedures and learning new computer systems. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports and meeting departmental quotas. Flexible and versatile - able to maintain a positive attitude under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
23
23
years of professional experience
Work History
Support Enforcement Specialist
Division Of Child Support Enforcement
05.2023 - Current
- Enhanced public safety by conducting thorough investigations and enforcing regulations.
- Streamlined enforcement processes for increased efficiency and effectiveness in addressing violations.
- Ensured compliance with laws and regulations, utilizing strong analytical skills and attention to detail.
- Managed caseloads efficiently, prioritizing high-risk cases to ensure prompt resolution of matters.
- Skill in information collection through interviewing and obtaining/reviewing records, documents and reports and the ability to analyze, determine and document the appropriate action in order to achieve results.
- Demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications.
- Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
- Ability to work in a considerate and respectful way as a team member to set, clarify and achieve team goals.
Deputy Clerk
Roanoke County Juvenile And Domestic Relations Cou
10.2015 - 05.2023
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Exercised sound judgment in resolving conflicts or discrepancies within case files, ensuring accurate record-keeping for future reference.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
Practice Coordinator
Dynamic Dental Partners Group (DDPG)
10.2014 - 07.2015
- Answering incoming calls, scheduling and canceling appointments, keeping the schedule full, short calling patients to fill holes in the schedule, confirmation calls reminding patients of upcoming appointments, making notes in patients accounts, checking in and greeting patients, complete paperwork as needed, collect insurance data, verify new insurance, verify coverage, checking Demandforce/Solutionreach emails and updating schedule, collect payment for services rendered at the end of every patients visit, pull charts / prepare routing slips, documenting conversations, prescription call in, follow-ups, etc., in patient notes
Billing Representative/Data Entry Specialist
Solstas Lab Partners
01.2011 - 07.2014
- Entering patient demographics and insurance information into Financial Database for Billing, adjust patient's accounts for Charity Care, ensure tests that have been added on per client office/physicians have been billed correctly, occasionally working with varying/various Eligibility - working denials and problem account that are denied by insurance reasons, check insurance web site to verify patient eligibility during the time services were performed
Customer Service Representative II
Carilion Labs
06.2004 - 12.2010
- Prepare complex communicable disease reports for delivery to Roanoke City Health Department as defined by the guidelines established by the state of Virginia, resolving problems/issues with specimen that arise when they are received in the laboratory, monitoring 'overdue' log to ensure the timeliness of testing to be completed as ordered by physicians, conduct professional presentations to new hire employees, assisting with training new employees and being able to be 'charge' over the customer service department whenever needed, rapidly learning and mastering computer programs, continuous training and classes to ensure professional growth and development, incoming/outgoing phone calls regarding patient lab results, handling difficult calls, transferring calls to hospital staff and different departments within the laboratory, keeping logs of incoming/outgoing call on a daily basis
Auditor/Workflow Leader
Wachovia
04.2002 - 05.2004
- Bank conversion projects from First Union to Wachovia, auditing consumer loans, assisting with the First Union/Wachovia Regional File Integration, project meeting aggressive timeliness while maintaining a high level of quality and exceeding daily productivity, determining workflow for special projects
Customer Service Representative
United Health Group
02.2001 - 03.2002
- Handling incoming/outgoing calls regarding medical treatment, supplies, and catalog pharmaceutical orders via computer data entry
Education
Advanced diploma -
Patrick Henry High School
01.2000
Skills
- General Office Skills
- Insurance Knowledge
- Training
- Customer Service
- Computer Literate
- Written Correspondence
- Handling Difficult Clients
- Office Duties including faxing, coping, etc
Timeline
Support Enforcement Specialist
Division Of Child Support Enforcement
05.2023 - Current
Deputy Clerk
Roanoke County Juvenile And Domestic Relations Cou
10.2015 - 05.2023
Practice Coordinator
Dynamic Dental Partners Group (DDPG)
10.2014 - 07.2015
Billing Representative/Data Entry Specialist
Solstas Lab Partners
01.2011 - 07.2014
Customer Service Representative II
Carilion Labs
06.2004 - 12.2010
Auditor/Workflow Leader
Wachovia
04.2002 - 05.2004
Customer Service Representative
United Health Group
02.2001 - 03.2002
Advanced diploma -
Patrick Henry High School
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