Kira Walker
Stone Mountain,GA
Summary
Warehouse management professional adept at communicating company mission and directives. Clearly explains the reasons behind warehouse policies and procedures to foster employment compliance.
Overview
14
14
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe’s
Chamblee, GA
10.2019 - Current
- Set sales goals and tracked progress using MS Software, Genesis.
- Recruited, hired and trained team of 50-100 salespeople.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Rotated merchandise and displays to feature new products and promotions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Operations Supervisor
Luxottica
McDonough, GA
10.2017 - 10.2019
- Oversaw day-to-day operations, including supervising 60 person team across 2 sites.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Built, supervised and mentored 5-6 teams and leaders in receiving and inbound operations.
- Documented safety action plans, quality initiatives, and team performance in SAP system.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Analyzed department metrics and performance and reported findings to management.
- Negotiated with distributors to find quality products and best prices.
- Tracked company equipment, tools and technology to manage inventory.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Shipping and Receiving Supervisor
Home Depot
Atlanta, GA
10.2009 - 06.2017
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Maintained accurate records in Store Systems, including materials weights, bill amounts and identified variances.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Developed useful shipping systems to establish cost-effective delivery of products.
Education
BBA - Business Administration And Management
Georgia State University
Atlanta, GA06.2016
High School Diploma -
Valdosta High School
Valdosta, GA05.2008
Skills
- Inventory Management
- Shrinkage Control
- Kronos Scheduling
- Distribution Center Management
- MS Office
- Customer Service
- Budgeting
- Operational Improvement
- Safety 5S
- Quality Control
- Order management
- POS systems operations
- Relationship building and management
- Sales expertise
- New-Hire Training
- Human resource policies
- Staff Management
- Systems and software programs
- Vendor management
- Business initiatives proficiency
- Customer experience
- Staff Scheduling
- Customer Relations
- Product and service sales
- Training
- Employee scheduling
- Staff supervision
- Operations
- Sales and marketing
- Sales growth
Additional Information
- Awarded Manager of Month 2015
- Interviewed over 60 people and successfully staff 2 locations
- Customer service focused award twice in 2016
- Inventory captain for 2017 and 2018
- Safety & 5S Captain
Timeline
Specialty Assistant Store Manager
Lowe’s
10.2019 - Current
Operations Supervisor
Luxottica
10.2017 - 10.2019
Shipping and Receiving Supervisor
Home Depot
10.2009 - 06.2017
BBA - Business Administration And Management
Georgia State University
High School Diploma -
Valdosta High School
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