Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Timeline
Generic
Open To Work

kira webb

Magna,UT

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Lead Collection SpecialistSales Lead ManagerWarehouse WorkerOffice AssistantCustomer Service Representative

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Magna, UT, USWest Valley City, UT
Open to relocation: Yes

Salary Range

$24/hr - $1000/hr

Important To Me

Paid time offWork-life balanceCareer advancementHealthcare benefitsWork from home option401k matchPaid sick leaveFlexible work hoursTeam Building / Company RetreatsCompany CulturePersonal development programs

Summary

Dynamic professional with extensive experience at Discover Card, excelling in debt recovery and account management. Proven track record in reducing delinquency rates through strong negotiation skills and proactive strategies. Adept at fostering team performance and enhancing customer relationships, demonstrating professionalism and integrity in all interactions.

Overview

18
18
years of professional experience

Work History

Lead Collection Specialist

Discover Card
05.2020 - 09.2025
  • Assisted in managing collections processes to ensure timely payment resolution.
  • Supported team in maintaining accurate records of customer accounts and payments.
  • Learned to utilize collection software for tracking outstanding debts efficiently.
  • Provided routine updates on account statuses to enhance team communication.
  • Engaged with customers to understand payment issues including hardships, and promote resolutions.
  • Developed knowledge of industry regulations impacting collections processes and compliance efforts.
  • Developed strong relationships with clients by maintaining open lines of communication throughout the collections process.
  • Reduced delinquency rates with proactive monitoring of accounts and implementing timely interventions.
  • Collected on delinquent accounts to reduce overdue balances.

Sales Associate

Dillard's
01.2020 - 05.2020
  • Developed strong relationships with customers, enhancing loyalty and repeat business.
  • Trained new staff on product knowledge and sales techniques to improve team performance.
  • Implemented visual merchandising strategies, resulting in improved product visibility and customer engagement.
  • Analyzed customer feedback to identify trends and recommend actionable improvements for service delivery.

Server

Courtyard by Marriott
04.2016 - 01.2020
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple orders efficiently during peak hours, maintaining high service standards.
  • Trained new staff on menu offerings and restaurant procedures, enhancing team performance.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Implemented suggestions for improving workflow processes, resulting in smoother operations.
  • Maintained cleanliness and organization of dining area, contributing to overall ambiance and hygiene standards.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set up and dismantled banquet equipment, maintaining cleanliness and organization.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.
  • Trained new bartenders on drink preparation techniques and customer service standards.
  • Created innovative cocktail recipes to enhance menu offerings and customer experience.

Sales Associate

Dillard's
04.2012 - 04.2016
  • Implemented best practices for visual merchandising to create an inviting store atmosphere.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed and executed visual merchandising strategies to enhance customer engagement and drive sales.

Sales Lead Manager

White House Black Market
07.2011 - 03.2012
  • Mentored and trained sales representatives, fostering skill enhancement and team performance.
  • Coached employees in successful selling methods and encouraged creativity
  • Managed employee schedules for payroll entry
  • Delivered and deposited cash directly to bank
  • Open and closing duties
  • Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.

Sales Associate

Build A Bear Workshop Inc
01.2008 - 07.2011
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations, including accommodating special needs
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Coordinated themed party activities, enhancing guest engagement and satisfaction.
  • Supervised children's activities, maintaining happiness, safety and well-being.

Education

High School Diploma -

Granite Peaks
Salt Lake City, UT

Skills

  • Strong negotiation skills
  • Professionalism and integrity
  • Goal setting and achievement
  • Debt recovery expertise
  • Team leadership experience
  • Assertiveness training
  • Call center experience
  • Stress tolerance
  • Patience and persistence
  • Account management
  • Retail sales
  • POS system operation

Accomplishments

    2017 Planet Utah award for Courtyard By Marriott

Interests

  • Drawing and Painting, reading and writing
  • Camping
  • Photography
  • Strategy Games
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Food Tourism
  • I enjoy cooking for friends and family gatherings

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Collection Specialist

Discover Card
05.2020 - 09.2025

Sales Associate

Dillard's
01.2020 - 05.2020

Server

Courtyard by Marriott
04.2016 - 01.2020

Sales Associate

Dillard's
04.2012 - 04.2016

Sales Lead Manager

White House Black Market
07.2011 - 03.2012

Sales Associate

Build A Bear Workshop Inc
01.2008 - 07.2011

High School Diploma -

Granite Peaks

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