Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kira Willing

Summary

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Freelance Artist

Art By Coffeedreamss
12.2019 - Current
  • I take on art commission requests by clients within my skillset and create the artwork they pay for
  • Consistently communicate with clients to ensure the work is progressing how they imagine it should

Certified Pharmacy Technician

Prohealth Drugs LV
12.2023 - 12.2024
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Managed opening and closing duties for pharmacy.


Certified Pharmacy Technician

Walgreens
09.2022 - 12.2023
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.

Petsmart Associate

Petsmart
06.2018 - 12.2019
  • Bathed and groomed an average of 8 dogs per day, ensuring their cleanliness and comfort
  • Used various grooming techniques such as brushing, clipping, and hand-stripping to maintain the appearance and health of different dog breeds
  • Applied specialized shampoos and conditioners based on individual dog needs, resulting in improved coat quality
  • Trimmed nails, cleaned ears, and expressed anal glands for dogs during grooming sessions
  • Assisted with handling difficult or anxious dogs by using calming techniques to ensure a safe grooming experience
  • Maintained a clean and organized work area, including sanitizing equipment between each dog's grooming session
  • Provided exceptional customer service by listening to pet owners' requests and addressing any concerns or special instructions
  • Developed strong relationships with regular clients through consistent delivery of high-quality grooming services
  • Educated pet owners on proper at-home maintenance between grooming visits to promote overall pet health
  • Managed inventory of bathing supplies such as shampoos, brushes, towels etc., optimizing stock levels to meet demand while minimizing waste
  • Trained new team members on proper bathing procedures, ensuring consistency in quality across all groomers
  • Assisted groomers with restraining dogs during haircuts or other styling procedures when needed
  • Maintained accurate records of each dog's grooming history including specific instructions from pet owners
  • Participated in continuing education programs related to animal care and grooming techniques
  • Closely monitored the behavior and health conditions of dogs during baths for early detection of any issues or abnormalities
  • Suggested additional services such as teeth brushing or flea treatments based on individual dog needs

Education

Some college - Criminology

University of South Florida-Main Campus
Tampa, FL
06.2004

Skills

  • Skilled Pharmacy Technician
  • Accurate Typing Ability
  • Email Management Expertise
  • Cash Management
  • Efficient Order Processing
  • Insurance Claims Verification
  • Proficient in Medical Terminology
  • Computer Proficiency
  • Analytical Problem-Solving
  • Collaborative Teamwork
  • HIPAA Compliance
  • Efficiency Enhancement
  • Digital Artwork Creation
  • Fundamental Drawing Skills
  • Artistic Creation
  • Customer Engagement
  • Active Listening
  • Client Support
  • Dependable Work Ethic
  • Payment Handling Expertise
  • Effective Time Management

Certification

  • CPR/AED Certification
  • PTCB Certified

Timeline

Certified Pharmacy Technician

Prohealth Drugs LV
12.2023 - 12.2024

Certified Pharmacy Technician

Walgreens
09.2022 - 12.2023

Freelance Artist

Art By Coffeedreamss
12.2019 - Current

Petsmart Associate

Petsmart
06.2018 - 12.2019

Some college - Criminology

University of South Florida-Main Campus

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Kira Willing