Kira Wilmont
Lawrenceville,GA
Summary
Experienced professional in guest services with a great personality and strong skills in customer relations, recordkeeping, and problem-solving. Exceptional track record of enhancing guest experiences through exceptional service and a strong work ethic. Skilled in cash handling and creating memorable interactions. Detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Hotel Sandton
Duluth, GA
05.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained, organized, and clean front desk area to create a professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Customer Service Representative
anywherewroks
Lawrenceville, GA
01.2024 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict.
- Responded to customers' request for products, service, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collected deposits or payments and arranged for billing.
Server
olive garden
Duluth, GA
04.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly, with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Desert Pines High School
3800 Harris Ave 05-2020
Skills
- Project Management
- Departmental support
- Front Office Management
- Call Routing
- File Organization
- Customer Service
- Cash Handling
- Scheduling appointments
- Table Setting
- Safe Food Handling
- Food Running
- Beverage Preparation
- Data Entry
- Inbound and Outbound Calling
Accomplishments
- Graduated with top honors in my high school class with the career readiness diploma
Timeline
Front Desk Receptionist
Holiday Inn Hotel Sandton
05.2024 - Current
Customer Service Representative
anywherewroks
01.2024 - 05.2024
Server
olive garden
04.2022 - 08.2023
High School Diploma -
Desert Pines High School
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