Kira Winfield
San Antonio,TX
Summary
Skilled Fresh Food Associate with wide-ranging experience in retail and fresh food departments. Familiarity with maintaining product quality, handling customer inquiries, and implementing food safety measures. Strong organizational and people skills, along with an ability to quickly adapt to new environments or tasks. Previous roles have always resulted in enhanced customer satisfaction and streamlined operations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Fresh Food Associate
Amazon
08.2025 - Current
- Managed fresh food inventory and ensured proper stock levels.
- Collaborated with team members to streamline food handling processes.
- Monitored product quality and reported any discrepancies promptly.
- Conducted regular inspections of merchandise for freshness and safety standards.
- Trained new associates on food safety protocols and operational procedures.
- Operated equipment for food storage and display efficiently.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Collaborated with team members on special projects or assignments as needed.
- Labeled packages with product name, price, weight, or other information as required.
- Inspected incoming shipments of produce for signs of damage or spoilage.
- Ensured compliance with applicable laws regarding sale of age-restricted items.
Front-End Customer Service
Walmart
San Antonio, USA
01.2023 - 07.2025
- Greet and Provide customers with prompt service.
- Maintained up to date knowledge of products and service changes.
- Direct customers to the appropriate departments for additional assistance when needed.
- Professionally direct customers to leadership if any disputes or issues.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Video Repair Representative
Spectrum/Charter
04.2022 - 10.2022
- Provide excellent customer service in a high-volume call center.
- Assist spectrum customers with troubleshooting of equipment, adjust packages and shipped equipment, explanations of billing, payment due and account questions, processed payments.
- Provide accurate notes on accounts and transfer calls to authorized departments if needed.
- Assist customers with Installation and Activation of service over the phone.
- Provide support on setting up Portal accounts.
- Provide excellent teamwork.
- Assisted customers with service inquiries and technical issues.
- Analyzed equipment malfunctions and recommended effective repair solutions.
- Coordinated with technicians to schedule repair appointments efficiently.
- Documented service interactions and repair details in the company system.
- Educated customers on product features and troubleshooting techniques.
- Resolved customer complaints through effective communication and support.
- Maintained knowledge of company products and industry trends regularly.
- Answered inbound calls from wide range of members, welcoming callers.
- Processed payments from customers for services rendered.
- Coordinated with technicians regarding customer service requests, providing updates as needed.
- Assessed damage to customer products, recommending repair or replacement options.
Server/To Go Specialist
Chili’s Restaurant
10.2018 - 02.2022
- Serving and providing above and beyond customer service.
- Taking orders, assisting in the kitchen.
- Distributed orders to customers in restaurant and during pandemic provided excellent customer service by safely distributing orders to Go.
- Cleaned and prepped, trained new hire employees.
- Provided excellent customer service in a fast-paced dining environment.
- Managed cash register transactions and processed payments efficiently.
- Trained new servers on restaurant procedures and menu items effectively.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High school -
Karen Wagner High School
San Antonio, TX 08.2016 - 06.2020
Skills
- Excellent Customer Service
- Attention to detail
- Quick Learner
- Motivated and reliable
- Organization Skills
- Active listening
- Time management
- Conflict Resolution
- Patience and empathy
- Teamwork
- Adaptability
- Problem solving
- Microsoft Word
- Excel
- Outlook
- Fresh food management
- Cash handling
Timeline
Fresh Food Associate
Amazon
08.2025 - Current
Front-End Customer Service
Walmart
01.2023 - 07.2025
Video Repair Representative
Spectrum/Charter
04.2022 - 10.2022
Server/To Go Specialist
Chili’s Restaurant
10.2018 - 02.2022
High school -
Karen Wagner High School
08.2016 - 06.2020