Management professional with 5+ years of experience in administration, sales, client services, and operations. Skilled at streamlining processes, improving team performance, and building strong relationships with colleagues and clients. Recognized for hands-on leadership, collaborative problem-solving, and dedication to compliance and customer care. Experienced in staff training and mentoring, as well as managing high-volume administrative workflows, scheduling, payment verification, and data entry.
Manage day-to-day operations and sales across multiple locations, collaborating with doctors, nurses, pharmacies, sales representatives, and staff to ensure patients receive high-quality care. Oversee provider scheduling, patient records, consultations, and staff performance while supporting business growth through leadership, training, and marketing. Recognized for creating productive work environments and delivering strong results in patient satisfaction, sales, and team development.
• Led outside sales and patient outreach to grow business.
• Created and managed paid/organic social media campaigns, using Google Analytics to track performance.
• Oversee provider schedules, patient records, and compliance requirements.
• Recruit, train , and mentor staff on sales, systems, and patient care processes.
• Collaborate with providers to support patient care and drive sales.
• Manage billing, invoicing, and vendor negotiations to ensure accuracy and cost savings.
• Organize and promote events and wellness initiatives to increase engagement.
• Direct daily operations across multiple locations, ensuring consistent service and patient satisfaction.
Responsible for creating and managing patient charts, scheduling appointments, and supporting consultations and procedures in a fast-paced medical sales environment. Partnered with patients to develop personalized treatment plans, presenting options and coordinating financial arrangements to align with their goals. Delivered consultations and performed procedures with a focus on education, trust-building, and patient satisfaction. Ensured excellent communication across phone, email, and text to maintain strong relationships and drive sales. Recognized for professionalism, in-depth medical knowledge, and the ability to provide a positive, results-driven patient experience.
• Maintained accurate patient records and performed high-volume data entry.
• Delivered direct marketing and customer service to enhance patient outreach.
• Achieved proven sales results within healthcare settings.
• Communicated clearly and effectively with patients and staff across multiple channels.
• Applied strong knowledge of medical terminology, procedures, and devices to support patient care and sales.
• Coordinated pricing and financial mapping for procedures to ensure accuracy.
• Demonstrated fast, accurate typing and documentation skills.
Results-driven management professional with expertise in team leadership, staff training, operations, and customer-focused process improvement. Skilled at mentoring teams, tracking performance, and streamlining workflows to improve efficiency and satisfaction. Strong background in recruiting, communication, sales and using data-driven insights to achieve strategic business outcomes.
• Leadership and Team Management
• Staff Training, Mentoring and Development
• Operations Oversight and Process Improvement
• Recruiting and Talent Acquisition
• Sales Strategy and Client Relationship Building
• Performance Marketing and Campaign Management
• Data Analysis and Metrics Tracking
• Customer Service and Problem Resolution
• Social Media and Digital Marketing Strategy
• Event Planning and Community Engagement
• Negotiation and Contract Management
• Pricing Strategy and Financial Coordination
• Direct Marketing and Promotional Campaigns
• Computer and Software Proficiency (Data Entry, Scheduling, Analytics)
Leadership & Team Management
Staff training, mentoring, and development
Recruiting and talent acquisition
Performance tracking and coaching
Operations training and process improvement
Leadership across multiple locations
Team motivation and collaboration
Operations & Administrative Expertise
High-volume administrative workflow management
Scheduling, provider coordination, and calendar management
Patient chart creation and record management
Billing, invoicing, and financial coordination
Pricing strategy and vendor negotiation
Compliance with medical and operational standards
Data entry and accurate record keeping
Computer and software proficiency (scheduling, EMR, analytics tools)
Sales & Marketing
Outside sales and patient/client outreach
Direct marketing and promotional strategies
Social media management and campaign execution (paid & organic)
Event planning and wellness promotions
Client relationship building
Sales training and performance support
Performance marketing and metrics tracking
Patient Care & Medical Knowledge
Conducting consultations and supporting procedures
Medical terminology and procedural knowledge
Patient education and treatment plan coordination
Supporting patient satisfaction and care outcomes
Collaboration with providers, pharmacies, and medical staff
Communication & Problem Solving
Clear verbal and written communication
Multi-channel communication
Prompt problem resolution to enhance customer satisfaction
Analytical and strategic decision-making
Additional Skills
Fast and accurate typing
Negotiation and contract management
Data analysis for operational and sales performance