Kira Wright
Dripping Springs
Summary
Dependable professional with extensive experience in the brewery and hospitality industry. Known for strong communication skills and a calm demeanor under pressure, consistently optimizing team performance and customer satisfaction through effective complaint resolution and loyalty-building strategies. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Brewery Manager
Black Chapel Brewing Co
Johnson City, TX
01.2025 - Current
- Team motivation and shift leadership in high volume environments.
- Consistently work 50+ hours weekly to support operational needs during growth and staffing transitions.
- Reduced service delays by assisting with kitchen tickets during peak rushes.
- Draft system maintenance and line cleaning.
- Keg tracking, inventory rotation weekly.
- Hiring, onboarding and training bartenders and kitchen staff.
- Prioritize teamwork and morale to keep service smooth constantly and consistently.
- Loyalty building and regular customer engagement.
- Complaint handling and service recovery.
- Directed full front and back of house operations.
- Managed staffing challenges, including call outs and low coverage shifts.
Beertender
Black Market Brewing Co.
Temecula, CA
03.2023 - 01.2025
- Craft beer knowledge including styles, flavor profiles, and guided tastings.
- Draft system operation and proper pouring techniques.
- Handling high volume rushes while maintaining speed and accuracy.
- Creating customer engagement while building regular clientele.
- Maintaining clean, organized bar and taproom procedures.
- Experienced in hybrid bar and table service environment.
- Cross trained in kitchen operations to support service flow, assist with staff scheduling based on volume needs and labor goals.
- Line Cleaning and draft maintenance.
- Chosen by ownership for relocation to launch and manage new out-of-state brewery location.
Server
Stone Brewing
Escondido, CA
10.2021 - 03.2023
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Assisted in menu knowledge and food pairing recommendations to enhance dining experience.
- Managed table assignments efficiently to optimize workflow and reduce wait times.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization of dining areas.
Server
BJ's Restaurant & Brewhouse
Temecula, CA
09.2018 - 10.2021
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Provided attentive service to multiple parties simultaneously.
- Handled cash and card payments, splits, and tab management.
- Food and beverage pairing recommendations.
- Maintained cleanliness and organization of dining area.
Education
High School Diploma -
Stuttgart High School
Stuttgart, Germany 05-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Time management
- Flexible and adaptable
- Excellent communication
- Calm under pressure
Timeline
Brewery Manager
Black Chapel Brewing Co
01.2025 - Current
Beertender
Black Market Brewing Co.
03.2023 - 01.2025
Server
Stone Brewing
10.2021 - 03.2023
Server
BJ's Restaurant & Brewhouse
09.2018 - 10.2021
High School Diploma -
Stuttgart High School