Provided excellent customer service through active listening skills while understanding patient needs.
Processed referral requests from patients, doctors, and other health care professionals.
Performed medical records management, including filing, organizing, and scanning documents while maintaining HIPAA guidelines.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Receptionist
Salem Sleep Medicine
05.2023 - 10.2023
Greet patients upon arrival and assist with needs as well as checking in using NextGen Healthcare software while making appointments and helping with referrals
Answer calls promptly and direct calls to the correct team members
Managed private personal information
Home and Electronics 4th Manager
FRED MEYER
09.2022 - 05.2023
Draft detailed daily reports supporting daily routines and employee distribution.
Use forklifts and pallet jacks to unload shipments or systematically arrange display items.
Manager of departmental keys (access to all restricted merchandise and areas) assigned and assessed employees closing tasks.
Cashier & Home Headlines Price Changer
FRED MEYER
11.2019 - 01.2022
Between these two positions, I learned the point of sale system and how to create price tags for the system.
I learned multitasking and how to properly reference my resources.