Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirae Walker

Fayetteville,GA

Summary

Proven Customer Service Specialist with a robust background at Safeguard Properties and the IRS, adept in complaint resolution and active listening. Excelled in enhancing service delivery, achieving a significant improvement in customer satisfaction. Skilled in employing technical solutions and fostering strong customer relations, consistently exceeding service standards. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Safeguard Properties
Broadview Heights, OH
04.2009 - 12.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Implemented innovative methods for streamlining the customer service process.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided accurate information about products and services to customers.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remote Customer Service

Internal Revenue Service, IRS
Cleveland, Ohio
09.2018 - 04.2019
  • Reviewed customer feedback data to identify areas for improvement in service delivery processes.
  • Ensured that all employees followed company policies regarding customer service standards.
  • Working closely with senior management to develop customer service standards that align with organizational goals.
  • Participated in regular training sessions to enhance skillset related to customer service.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Developed and implemented operational strategies to improve customer service, efficiency and cost effectiveness.
  • Developed and implemented technical solutions to improve customer service.
  • Participated in investigations related to adverse reactions reported by customers or healthcare providers utilizing a particular pharmaceutical product or service.
  • Analyzed customer feedback about services provided by the department.
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Collaborated with customer service teams to address and resolve debtor inquiries.
  • Provided exceptional customer service at all times by going above and beyond expectations.
  • Provided technical assistance to customers in the form of troubleshooting advice or resolution of service requests.
  • Provided remote assistance to customers via phone or online chat services.
  • Addressed complaints from tenants in a timely manner while maintaining customer service excellence.
  • Provided customer service regarding policy information and changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Created personalized customer service plans to address the unique needs of each client.
  • Provided technical support services remotely via phone or email when required by customers after initial consultation had been completed.

Education

Business Communication

Cuyahoga Community College
Cleveland, OH
06-1995

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Filing
  • Appointment scheduling
  • Spreadsheets
  • Service standard compliance
  • Skype
  • Quality assurance controls
  • Call center procedures
  • Active listening
  • Problem resolution
  • Record preparation
  • Shipping and logistics
  • Credit card payment processing
  • Order fulfillment
  • Researching
  • Escalation management
  • Customer relations
  • Delivery scheduling

Timeline

Remote Customer Service

Internal Revenue Service, IRS
09.2018 - 04.2019

Customer Service Representative

Safeguard Properties
04.2009 - 12.2024

Business Communication

Cuyahoga Community College
Kirae Walker