Kiran Bala
Customer service representative
Seattle,WA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Fedex trade networks
Auburn, WA
02.2020 - Current
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Customer Service Representative
Alaska Airlines
Seattle, WA
03.2016 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Clerk
Amazon
Seattle, WA
03.2018 - 03.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Secured and protected data from unauthorized access by complying with security protocols.
Education
Associate of Science - Computer And Information Sciences
Shoreline Community College
Seattle, WA09.2020
Skills
- Analytical Thinking
- Organization
- Teamwork and Collaboration
- MS Office
- Training & Development
- Multi-Task Management
- Data Entry
- Credit Card Payment Processing
- Customer Service Representation
- Problem Resolution
- Customer Support Services
- Cash Handling
- Data Collection
- Troubleshooting
- Microsoft Office Suite
- Microsoft Powerpoint
- Detail Oriented
- Telephone reception
- Call Control
- Travel reservations
- Transportation information
Timeline
Administrative Assistant
Fedex trade networks
02.2020 - Current
Data Clerk
Amazon
03.2018 - 03.2021
Customer Service Representative
Alaska Airlines
03.2016 - 03.2020
Associate of Science - Computer And Information Sciences
Shoreline Community College
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