Kiran Bala
Covington,Washington
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Database Administrator
Fedex Trade Networks
01.2020 - Current
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Improved customer satisfaction ratings by providing timely updates on shipment status and addressing concerns promptly.
- Developed customized logistics solutions to meet unique client needs, resulting in increased business opportunities.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
Airline Customer Service Agent
Alaska Airlines
03.2019 - 09.2020
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Office Administrator
Alaska Airlines
01.2018 - 02.2019
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Developed custom algorithms to optimize and automate data analysis processes, resulting in improved efficiency.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Facilitated meeting arrangements, resulting in productive discussions and efficient use of time.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
Sales Associate
Avis Budget Group
01.2016 - 12.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Shorecrest High School
Shoreline, WAAssociate of Science - Computer Science
Shoreline Community College
Seattle, WA09.2016
Skills
- Database Management
- Disaster Recovery
- Microsoft NET Framework
- Running Backups
- SAP PowerBuilder
- Microsoft Visual C#NET
- Systems Administration
- Data Security
- Root Cause Analysis
- System Testing
- Data Audits
- Storage Virtualization
- Document Management
- Database Monitoring
- Relational Databases
- Index Management
- Database Troubleshooting
- SQL Proficiency
- Version Control
- Data Modeling
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Database Administrator
Fedex Trade Networks
01.2020 - Current
Airline Customer Service Agent
Alaska Airlines
03.2019 - 09.2020
Office Administrator
Alaska Airlines
01.2018 - 02.2019
Sales Associate
Avis Budget Group
01.2016 - 12.2017
High School Diploma -
Shorecrest High School
Associate of Science - Computer Science
Shoreline Community College
Similar Profiles
Joseph OlenickJoseph Olenick
Customs Trade Specialist at FedEx Trade NetworksCustoms Trade Specialist at FedEx Trade Networks
VISHNU KATRAGADDAVISHNU KATRAGADDA
CAC061: Team Leader Classification at FEDEX TRADE NETWORKSCAC061: Team Leader Classification at FEDEX TRADE NETWORKS
Kevin KhatthamaneKevin Khatthamane
Custom Trade Coordinator at Fedex Trade NetworksCustom Trade Coordinator at Fedex Trade Networks
Keri WolfeKeri Wolfe
Customs Trade Specialist at FedEx Trade NetworksCustoms Trade Specialist at FedEx Trade Networks
Benjamin LeeBenjamin Lee
Lifeguard and Swim Instructor at Covington Aquatic CenterLifeguard and Swim Instructor at Covington Aquatic Center