Kiran Persaud

• Built relationships with customers using strong persuasion and active listening skills.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Completed daily cold calling and outreach to build sales pipeline.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Answered calls, took messages, and transferred calls to correct individuals.
• Recorded and updated customer information in online systems.
• Followed up with customers to solicit further sales.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

• Resolved problems promptly to elevate customer approval.
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Mentored and motivated team members to achieve challenging business goals.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
• Developed innovative sales proposals to promote product quality and showcase market comparisons.
• Well Versed in Microsoft Office and utilized these programs daily
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Maintained open communication with tenants to proactively handle questions and complaints.
• Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
• Developed and implemented unique and engaging activities for residents.
• Tracked prospects and responded to new inquiries to increase conversion rates.
• Prepared and processed applications, initial payments and security documentation for new residents.
• Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.

Identified Infected Computers from the NYY and changed hard drives as well as replaced scoreboard computers and ticket programs

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.