Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Technicaloverview
Timeline
Generic
Kiran Vatsavai

Kiran Vatsavai

Technical Manager- Cloud & IT infrastructure services
Santa Clara,CA

Summary

Professional Summary

Engineering Graduate with overall experience of 15+ years in the field of IT Infrastructure, Leadership, Technical /Program / Project management /Delivery.Implemented Strategic Business objectives, Service Management, IT Infrastructure, and Cloud services. Managed high-revenue initiatives/ projects with complex designs/solutions & Roles of a Delivery Lead. To secure a challenging position in a progressive organization to utilize technical and Management skills and Training while making a significant contribution to the success of the company.

Analytical Technical Manager with over 9+ years of experience in leadership, project management, and technical account management. Adept at implementing strategic business objectives, managing high-revenue projects, and fostering innovation. Demonstrates meticulous attention to detail and a passion for process improvement, aiming to leverage advanced skills to drive the success of the company.

  • Leading a dynamic team of 20 Global Cloud Engineers, specializing in Cloud, Virtualization, Storage, and Database technologies. Operating in a 24/7/365 model, providing solutions and support for over 500 Enterprise customers. Focused on driving innovation and excellence in cloud operations, migrations, and onboarding for both public and private cloud platforms. As a Technical Manager, will be the primary technical contact for the customer & other technical teams to plan, deploy, and support operations of business-critical applications.
  • A seasoned professional with extensive expertise in managing multinational teams and driving organizational results. Demonstrates strong people management skills, including conflict resolution, mentoring, and motivating technical teams. Proven track record in optimizing operational efficiency and enhancing service quality through innovative cloud solutions across AWS, Azure, and GCP platforms.
  • Hands-on experience in Cloud Computing, System Administration, Pre-sales Support, Datacenter Management/Decommission / Consolidation, Product Development, Client Interfacing, and Technical Communication. Expert knowledge of Multiple IT platforms (IBM Cloud, Verizon Cloud, AWS, Azure, Google Cloud (GCP), VMware, VMware NSX, Linux, and Windows).
  • Migration Tool experience: Experience in most of the cloud tools (Cloud Migrations - Migration as a Service) with live planning, discovery, deployments, execution & management of Virtual Replications, Migrations & strong knowledge of its components working & troubleshooting (tools like VMWARE-HCX, Carbonite (Double Take), Zerto, Cloudscape, Stratozone, VMware Converter, lift & shift). Working and implementing Agile Methodologies.

Overview

16
16
years of professional experience
3
3
Certification

Work History

Technical Manager- Cloud & IT Infrastructure Services and Migrations

Solenis
Wilmington, DE
02.2022 - Current
  • Reporting directly to CISO / Vice President Infrastructure, Operations, and Security.
  • Delivered 15+ Infrastructure projects within the time frame.
  • Single-handedly planned and took care of the project to move the On-Prem servers to Google Cloud (1500 Servers).
  • Created an In-house team to support the cloud & IT infrastructure services which saved huge amounts of Dollars for the company and always top-on work towards cost-effectively for the Organization.
  • Leading the Architect team to support cloud & IT infrastructure services.
  • Provide guidance and recommendations for the protection of information systems assets and services in a variety of cloud implementations (On-Premises, hybrid, infrastructure as a service, platform as a service, software as a service, etc.)
  • Design and deploy enterprise-scale, complex cloud infrastructure solutions as per requirements
  • Review and manage technical requirements and business functional requirements to establish new platforms.
  • Functionally managing 20 senior level highly skilled engineers/SMEs/ in 2 countries and 3 time zones who own ensuring the stability of the infrastructure underlying the Cloud architectures in which the GTS Cloud Managed Application Services product resides.
  • Personally served as a key technical advisor for the design and build-out of an entire new GCP& GCVE hosting and applications service business infrastructure after acquisitions from Diversey & Sigura.
  • Worked with customers and their C-Levels as required closely to understand their requirements, develop a solution Generate cloud migration roadmaps, and drive buy-in across complex organization structures.
  • Worked with Governance, Risk & Compliance teams to establish industry-related compliance and security controls.
  • Drives development and documentation of engineering processes, procedures, standards, and guidelines.
  • Works with several vendor TAMs and technology partners to achieve service excellence.
  • Leading technical discussions with senior customer executives that drive decisions and implementation.
  • Reviewing and managing technical requirements and business functional requirements for establishing new messaging platforms.
  • Leading and designing the projects on the migration solutions with design, and approach, Exceeded goals through effective task prioritization and great work ethic.
  • Technical architect for VMware HCX configuration to migrate the resources from On-prem or Any cloud to Google to private cloud.
  • Worked with Governance, Risk & Compliance teams to establish industry-related compliance and security controls
  • Works with Project and Program Managers to identify timelines, project risks, and contingency plans to achieve the organizational goals and timelines
  • As part of my job, I need to regularly work on service Improvement Tasks that are critical & vital to support any operational tasks that include minimizing or identifying issues that can be automated.
  • Conducted with app Owners of the application of servers to plan the migrations and participated in continuous improvement by generating suggestions, engaging in problem-solving activities
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Monitored industry trends to adapt strategies accordingly
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Frequently inspected production area to verify proper equipment operation
  • Evaluated customer needs and feedback to drive product and service improvements
  • Supported the creation of detailed, technical financial models to value potential acquisition targets
  • Devised and implemented processes and procedures to streamline operations.

Principle Lead Consultant Oracle Cloud Infrastructure

Oracle
09.2021 - 02.2022


  • Worked as a principal consultant for Oracle cloud services and Migration projects in OCI
  • Migration of workloads from on prime to Oracle Cloud Infrastructure
  • Deploying the resources in OCI for different projects and taken care the managed service team
  • Offered friendly and efficient service to customers and handled challenging situations with ease
  • Participated in team-building activities to enhance working relationships
  • Carried out day-to-day duties accurately and efficiently
  • Prepared a variety of different written communications, reports, and documents
  • Led projects and analyzed data to identify opportunities for improvement
  • Worked with customers to understand their needs and provide excellent service
  • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
  • Increased customer satisfaction by resolving issues
  • Generating cloud migration roadmaps and driving buy-in across the complex organization structure
  • Generated reports detailing findings and recommendations
  • Observed packing operations to verify conformance to specifications.

Lead Architect IBM Cloud Build & Migrations

IBM
09.2017 - 08.2021


  • Moved from Verizon to IBM on an acquisition of Verizon cloud to IBM cloud
  • Extensive knowledge of cloud Infra Structure management & administration including environment provisioning, configuration, performance monitoring, Migrations, and security
  • Migrated 1500+ workloads with migration tools
  • Worked as lead migration Architect to plan and run the discovery to execute the migrations
  • Working as a lead for cloud Operations, migrations, and Building teams to support all kinds of cloud services and Supporting infrastructure and User Management for (1AM) IBM cloud
  • Mentor staff to support cloud infrastructure & Migrations
  • Works with Project and Program Managers to identify timelines, project risks and contingency plans
  • Working on several high-profile Migration Projects to migrate workloads from existing cloud environments to IBM Cloud and AWS with taking full responsibility in delivering the expected results in a timely manner
  • Extensive knowledge on Migrating on-premises workloads to IBM Cloud or anywhere to anywhere using migration tools & mainly without disrupting or disabling active business processing using VMware HCX and other migration tools to Drive the transformation to the target model (VMware -HCX, Double Take, Zerto)
  • Ability to perform infrastructure discovery tools and assessments working with Architecture / Client teams to get correct data & Work with Data Centre and engineering teams and other key partners to deliver capacity according to the commitments
  • Generating cloud migration roadmaps and driving buy-in across complex organization structures
  • Responsible for Planning, scheduling, and Implementation in Migrations with tools (UV tools, Transition Manager, Run Books & Checklist with client calls.) Responsible for Infrastructure compliance auditing for user management and management and overseeing disaster recovery planning & execution strategy as well as contingency plans
  • Interacting with hardware/software vendors to ensure timely resolution to issues or outages and license management
  • Work collaboratively with the other platform teams to develop strategies and specific approaches/processes to speed delivery or shorten resolution times
  • Key role in Tech refresh Implementation & responsible for notifying all the stakeholders & providing frequent & timely updates
  • Evaluated project requirements to identify and mitigate risks
  • Monitored and analyzed project costs and resource allocation to mitigate overages
  • Attended team meetings to resolve technical and project issues and review project schedules
  • Coordinated with cross-functional teams to improve structure sustainability and design
  • Performed complex architectural and design assignments, applying innovative architectural design concepts and advanced professional knowledge
  • Prepared detailed fee estimates used to coordinate with architect-engineering firms for design services
  • Communicated with vendors and contractors to incorporate input into project designs.

Consultant Infrastructure and Managed Services

Verizon
05.2012 - 08.2017


  • Responsible for Infrastructure compliance auditing and management and overseeing disaster recovery planning & execution strategy as well as contingency plans
  • Worked on DC Consolidation/decommission projects which were to refresh the existing hardware (Compute/Storage)
  • Worked for the data center with the new generation hardware and decommissioned the legacy data centers
  • Supporting Data Centers worldwide and main responsibilities are to manage the Data Center services and facility management
  • Responsible for Vulnerability scans and worked with different teams to get IT compliance
  • Responsible for ensuring all infrastructure components meet proper performance and capacity standards
  • Extensive knowledge of Datacenter Infra Structure management & administration including environment provisioning, configuration, performance monitoring, Migrations, and security
  • Participates during incident management events and provides input on resolutions
  • Level 2 escalation contact for Infrastructure & operational issues - IBM Cloud Platform, VMware / Migrations (problems, incidents, Infrastructure Management), and provide support for cross-platform configurations (clusters, HA, migration & replication, etc.)
  • Taking care of Facilities monitoring systems in our Data centers with the help of Schneider electric tools EPMS (Power Logic SCADA, SMS, and ION) and BMS systems Andover Continuum
  • Interacting with hardware/software vendors to ensure timely resolution to issues or outages and license management
  • Work collaboratively with the other platform teams to develop strategies and exact approaches/processes to speed delivery or shorten resolution times
  • Key role in Tech refresh Implementation & responsible for notifying all the stakeholders & providing frequent & timely updates
  • Analyzing existing operational procedures and presenting recommendations for the improvement and development of applicable improvements
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
  • Supported clients with business analysis, documentation, and data modeling
  • Created monthly forecast templates and resource management allocations for approved projects
  • Collaborated with teams to define, strategize, and implement marketing and web strategies
  • Integrated technology and business operations to identify targeted solutions to customer issues
  • Educated staff on organizational mission and goals to help employees achieve success.

Senior Engineer

Tata-business and Support Services
06.2010 - 05.2012
  • Lead the Wintel team for all deployments and IT operations
  • Worked as a NOC Sr engineer to support all the Wintel administration
  • With a Team responsible for Tier4 /Tier3 support operations for Enterprise Productions - Patch Management & Mobile Device Management
  • Deployed and created Share Point Sites as per user information
  • Environment setups demanding different Application & Platform combinations and provide end-to-end support on VMware and NOC operations
  • Made technical recommendations and identified administrative standards, issues, and process improvements
  • The core responsibility of our Team was deployments of Applications/OS - This required closely working Dev and End-user Teams
  • Supporting clients with visualization tools using VMWare Esxi & OVM
  • Good experience in troubleshooting Hardware problems in Dell Power Edge and DELL Blade servers
  • Performed preventive maintenance and repairs on mechanical equipment
  • Adhered to timelines to meet quality assurance targets
  • Maintained servers and systems to keep networks fully operational during peak periods
  • Configured hardware, devices, and software to set up workstations for employees
  • Collaborated with outside departments to implement system-wide improvements
  • Suggested software and hardware modifications to reduce lag time and improve overall speed
  • Researched and identified solutions to technical problems.

Senior Support Engineer

Apoorva IT Solutions
08.2008 - 06.2010
  • With a Team responsible for Tier1 /Tier2 support on installing and configuring servers and support on data center devices, Hardware, thin clients, and workstations
  • Responsible for Windows Environment setups demanding different Application & Platform combinations
  • Creating, and Support for SharePoint services, outlook services, and monitoring services
  • Extensive experience in installation, server administration, and networking in various environments like Windows 2003, Windows 2008, Windows Vista, and Windows XP
  • Taking care of Server administration tasks such as Creation of User & Group accounts, assigning permissions to resources, redirection of folders using group policy, configuring disk quotas, configuring group policy, configuring shared drive access, and restricting its usage, etc
  • User environment customization with the help of Profile and Group Policy Creation and management of User Accounts
  • Administration & Maintenance of Windows 2000/2003/2008 and Configuring and Installing DNS and DHCP
  • The latest enhancements in technology and applying this to my duties
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs
  • Implemented technical solutions to solve customer issues and increase satisfaction
  • Upgraded operating systems and computer software to perform compatibility with programs
  • Monitored systems in operation and quickly troubleshot errors
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Installed and maintained hardware and computer peripherals to store tangible components
  • Connected to computer of client using remote link to install programs and applications
  • Installed and configured operating systems and applications
  • Configured and tested new software and hardware
  • Monitored system performance to identify potential issues
  • Created user accounts and assigned permissions
  • Diagnosed and troubleshot hardware, software, and network issues
  • Installed, configured, and maintained computer systems and network connections.

Education

Bachelor of Science - Combat Systems Engineering

JNTU
India
06.2006

Skills

  • Cloud services: Multi-Cloud, Private Cloud, Hybrid Cloud, Google Cloud, IBM Cloud, IBM Soft Layer, AZURE, GCVE, Oracle, AWS, Managed services, colocation services, and data center facilities
  • DR, Migration & Discovery Tools: VMware HCX, Zerto, Double take (Carbonite)
  • Project Management tools: Agile (completed Agile Badges), Scrum role, Rally, ITIL
  • Virtualization Tools: VMware vSphere, Oracle Virtual Manager, and Hyper-V
  • Operating Systems: Windows, Basic of Red Hat Enterprise Linux
  • Monitoring Tools: HPSA, Schneider electric EPMS (power logic SCADA, SMS, ION) and BMS systems Andover Continuum and Good knowledge of CA Monitoring tools & Anti-Virus
  • IT Infrastructure Management
  • Performance Metric Design
  • Employee Recruitment
  • Project Management
  • Client Relationship Building
  • Virtualization Technologies

Certification

  • GCP
  • Agile
  • VMware vSphere
  • AZure
  • AWS
  • MCP
  • MCSA: Cloud Platform
  • ITIL

Personal Information

Title: Technical Manager, Cloud & IT Infra-Structure Services, Migrations & Operations

Technicaloverview

Broad knowledge of Datacenter Administration/ Implementation / Migrations / Operations / IT infrastructure & Cloud services Industry. Highly driven 15+ Years experience in IT Managed Services, lead the technical teams, and hands-on Technical Experience, who has a proven track record and reputation for exceeding customer expectations, driving and implementing change, resolving broken business processes, and streamlining technical team functionality. Currently leading 20 members of Global Cloud Engineering team of technology engineers/architects across Cloud, Virtualization, Storage & DB teams which operate in 24x7x365 model related to Operations/ Migrations/ On-Boarding/Solutioning expertise on Public and Private Cloud Platforms of proprietary technology and supporting over 500 Enterprise customers. Past 10 years working as a Lead on delivering Cloud services, IT Infrastructure, Transformation, Cloud Migrations, Cloud Infra Services & Operations. As a Technical Account Manager, will be primary technical contact for the customer & other technical teams to plan, deploy and support operations of business-critical applications. Possesses both experienced leadership and varied technical analytic skills that contributes to a well-rounded organization. Excellent networking capabilities that enhance ability to influence others to achieve overall improvements and progress. Working with Global Senior Leadership Team to drive organizational results, Effectively and directly manages multinational teams with multiple technical specialties. Hands-on experience in Cloud Computing, System Administration, Pre- sales, Support, Datacenter Automation/Consolidation, Product Development, Client Interfacing, and Technical Communication. Approachable People Management skills encompassing abilities for managing conflicts, mentoring teams, and motivating Build/Implementation Engineers to face project challenges. Expertise in Business Continuity and Disaster Recovery Planning; delivering maximum business value for Infrastructure and Data Centre Technologies. Track record in identifying new opportunities for cutting costs, increasing efficiency & improving the overall quality of service delivery – identify customer pain points and liaise with Process/Technical Experts to address/solve issues. Have experience in designing, deploying, and maintaining AWS, AZURE and GCP Cloud and Infrastructure services. Lead and mentor the Cloud Infrastructure and Support teams including scheduling, shift management and performance monitoring. Lead teams to achieve strategic goals, providing direction and motivating members, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation. Lead operational initiatives for Cloud Hosting Services, including Compute, Storage, Development / Tools. Managing resource requirements, project workflow and preparing or coordinating complex written and verbal materials. The ability to convert capacity plans into tangible cloud resources. Experienced with Cloud Monitoring / Cost management / Billing and Performance tools, and ability to develop remediation plans. Responsible for assisting internal customers on consuming the Global Cloud Service and providing guidance on features and functions that have been approved for use. Working with End user and Application teams to understand the requirements and provide the Solution and Services. Expertise on Public and Private Cloud Platforms of proprietary technology and supporting over 100 Enterprise customers. Possesses both experienced leadership and varied technical analytic skills that contributes to a well-rounded organization. Excellent collaboration capabilities that enhance ability to influence others to achieve overall improvements and progress. As an Infrastructure Lead for Hybrid Cloud Projects (Virtualization), I will deliver multi-cloud & infrastructure project services leveraging their Windows, virtualization, and Cloud migrations subject matter expertise in both traditional and cloud environments. Services include design, implementation and customization of products and technology delivered in a time bound. As a Technical Lead for cloud services, I have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business. Worked for cloud migrations for 2500+ workloads and Experience in managing private, public and Hybrid cloud environments and migration of workloads from anywhere to anywhere. Expert knowledge of Multiple Migration tools like VMWARE-HCX, Carbonite (Double Take), Zerto, Cloudscape, Stratozone, VMware Converter, lift & shift. Hands-on experience in Cloud Computing, System Administration, Pre- sales Support, Datacenter Automation / Consolidation, Product Development, Client Interfacing, and Technical Communication. Expert knowledge of Multiple IT platforms (IBM cloud, Verizon Cloud, AWS, Azure, Google Cloud (GCP), VMware, VMware NSX, Linux, and Windows). Migration Tool experience: Experience in most of cloud tools (Cloud Migrations – Migration as a Service) with live planning, discovery, deployments, execute& management of Virtual Replications, Migrations & strong knowledge of its components working & troubleshooting. Working and implementing Agile Methodologies: Handling daily Stand- Up calls, maintaining and managing teams with Retrospective and working with collaboration & Social Contract. Actively involved in Run book and Sync calls with Client and prepared lesion learned and using of centralized location to storage client data. Expertise in Business Continuity and Disaster Recovery Planning; delivering maximum business value for Infrastructure and Data Centre Technologies.

Timeline

Technical Manager- Cloud & IT Infrastructure Services and Migrations

Solenis
02.2022 - Current

Principle Lead Consultant Oracle Cloud Infrastructure

Oracle
09.2021 - 02.2022

Lead Architect IBM Cloud Build & Migrations

IBM
09.2017 - 08.2021

Consultant Infrastructure and Managed Services

Verizon
05.2012 - 08.2017

Senior Engineer

Tata-business and Support Services
06.2010 - 05.2012

Senior Support Engineer

Apoorva IT Solutions
08.2008 - 06.2010

Bachelor of Science - Combat Systems Engineering

JNTU

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Kiran VatsavaiTechnical Manager- Cloud & IT infrastructure services