Kiranjeet Kaur

greet guests as they arrive at a hotel

. usually act as gatekeepers for an office.

• Welcome and check-in guests, making a warm and professional first impression
• Kindly and promptly address guest inquiries, requests, and concerns
• Provide information about hotel services, amenities, and local attractions
• Coordinate with other hotel departments to fulfill guest needs and requests
• Manage reservations, cancellations, and room assignments
• Answer and forward phone calls
• Process payments, handle cash, and maintain accurate records
• Maintain a tidy and organized front desk area
• Use hotel management software for check-ins, check-outs, and guest information