Kirankumar Patel
Irving,TX
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. I have 20 years' experience in the hospitality industry. I am highly effective in greeting guests and resolving any issues that may arise. Looking for a position in hospitality industry focused on providing exceptional service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hotel General Manager
KBC Management, LLC
11.2003 - 01.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided exceptional service and assistance to guests upon check-in.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Prepared monthly resort audits for review.
- Developed and implemented marketing strategies to promote hotel services.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Education
Bachelor of Arts - Hospitality
University of North Texas
Denton, TX05.2001
Skills
- Improvement Plans
- Guest Experiences
- Account Administration
- Operational Improvements
- Process Evaluations
- Solution Coordination
- Telephone Etiquette
- Safety Procedures
- Guest Satisfaction
- Office Supplies and Inventory
- Facility Security
- Night Auditing
- Employee Scheduling
- Software Applications
- Mentoring
- Issue Resolution
- Interpersonal Communications
- Coordinate Department Activities
- Promotions
- Strategic Planning
- Workflow Processes
- New Hire Retention
- Hotel Reservations
- Front Office Staff
- Corrective Actions
- Procurement Strategies
- Staff Supervision
- Budget Implementation
- Office Meetings
- Complex Problem-Solving
- Hotel Marketing
- Maintaining Clean Work Areas
- Constructive Feedback
- Staff Training
- Staff Support
- Guest Retention
- Serve Guests
- Budgeting and Cost Control
- Special Event Coordination
- Community Relations
- Office Streamlining
- Inventory Accuracy
- Profit Margins
- Hotel Room Cleaning
- Accounts Payable and Accounts Receivable
- Vendor Interaction
- Outstanding Communication Skills
- Hotel Accommodations
- Company Guidelines
- Hospitality Management
- Reading Comprehension
- Member Development
- Work Assignments
- Project Oversight
- Reporting
- Reservation Management
- Hotel Signage
- Regulatory Compliance
- Sales
- Employee Development
- Employee Performance Evaluations
- Quality Assurance
- Operational Efficiency
- Customer Loyalty
- Cash Handling
- Disciplinary Action and Termination
- Team Meetings
- Guest Complaint Resolution
- Credit Card Transaction Processing
- VIP Services
- Vendor Contracts
- Project Requirements
- Revenue Generation
- Customer Inquiries
- Rooms Division
- Records Management Systems
- Administrative Support
- Policy and Procedure Adherence
- Document Organization
- Marketing
- Social Media Networking
- Operational Systems Monitoring
- Brand Management
- Creative Solutions
Certification
- Certified Hotel Administrator
- Choice Advantage Software
- Visual Matrix Software
- InnVision Software
- Opera Software
Timeline
Hotel General Manager
KBC Management, LLC
11.2003 - 01.2023
Bachelor of Arts - Hospitality
University of North Texas
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