Kiran Kumar Kesavan Reddy
Santa Clara,CA
Summary
- Extensively skilled, competent, and result-driven professional putting forth over 16+ years of experience in service level industry with an exceptional understanding of Tax Compliance Operations Global Mobility and Corporate Tax Compliance Global Coordination, Customer Service Industry and Business Analysis IT.
- To pursue a career that involves teamwork, leadership qualities, innovation, out of box thinking and challenges. Cost- effective solutions for enhancing competitiveness, increasing and improving overall customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager
PwC India Acceleration Centre, Bangalore
04.2017 - 04.2022
- Design efficient mobility coordination processes that reduce costs and improve margins
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Manage coordination of expatriate and global processes
- Manage program budgets including forecasting, revising quarterly budgets and cost efficiencies
- Collaborate with the client team and PwC global network to provide integrated mobility services
- Drive effective engagements through a comprehensive understanding of client business capabilities, reviews and operations
- Lead a highly effective global coordination team of 140+ consultants that interact with clients and the PwC country network on a day-to-day basis
- Innovation:
- As an Innovation lead for GCS looked at all the current processes and formed an Innovation team to bring in efficiencies by using Alteryx and UI Path (Robot)
- Introduced Live Dashboard reporting for client using Tableau and Microsoft Power BI
- Coordination & Control:
- Work with teams across the globe to understand the status of the filings for assignee(s)
- Understand processes and dependencies in meeting obligations of the filings in countries
- Reporting:
- Provide engagement status to the client on a periodic basis highlighting risks and issues and achievements
- Understand queries from client facing teams and work with local PwC professionals for solutions
- Global Authorization / Questionnaire Management:
- Manage the global authorization and have the Global authorization prepared and sent to client for final review and approval
- Oversee the team who coordinates with the network offices in collecting the feedback for trailing liability filing requirement authorization
- Oversee the team who handles questionnaire deployment and manage
- Global Out of Scope & Billing Management
- My team handles the review of the out-of-scope services provided by the global offices and would approve/reject the request based on the scope of service
- Monitor the timely approval of OOS and monthly billing to the client and assist the team by providing guidance for any issues in delivering KPI and provide the required support to meet the deadline.
Experienced Manager
Ernst & Young GDS
10.2015 - 04.2017
- Global Compliance Reporting compliance process
- Key Responsibilities:
- Global compliance reporting is an integrated suit of Tax and Accounting services we provide to multinational clients managing their compliance and regulatory filings
- Centrally managing the global compliance and reporting activities
- Controlling the cost managing compliance across various countries
- Supporting client facing teams in Americas, EMEIA and APAC in providing timely and accurate information of the engagement to the client headquarters
- Monitor and control activities leading up to fulfilment of compliance and regulatory obligations of the clients by GCR professionals across countries
- Monitor engagement status, issues and potential risks that can impact engagement
- Provide situational analysis and solutions for mitigating issues & risks in an engagement
- Coordination & Control:
- Work with teams across the globe to understand the status of the filings for client(s)
- Understand processes and dependencies in meeting obligations of the filings in countries
- Effectively liaise with EY professionals preparing the fillings in countries & client facing teams
- Administration:
- Understand the functioning of the engagement tools involved in global service delivery
- Ensure engagement management tools are maintained real time for client headquarters to access and understand their tax and accounts filling status across the globe
- Modify tools to reflect status of the engagement real time by working with the local country teams
- Reporting:
- Provide engagement status on a periodic basis highlighting risks and issues and achievements
- Understand queries from client facing teams and work with local EY professionals for solutions.
Lead Business Analyst (Functional Consultant)
Hexaware Technologies (Client E&Y)
02.2014 - 09.2015
- For a reputed Big 4 client, on Americas Tax & Advisory Portfolio and handling responsibility of Stakeholder Management
- Key Responsibilities:
- Organizing review meetings with various stakeholders and preparing Business Requirement Documents
- Business Analyst with specialized knowledge in Tax and Finance domain
- Excellent writing skills in preparing business requirement documents (BRD)
- Performing GAP Analysis for all applications
- Understanding the Business Case and Project Scope
- Responsible for facilitation, gather, synthesize and prioritize requirements using customer interactions, document analysis and various workshops
- Modelling Use Case Diagrams and Sequence Diagrams
- Solid Management skills demonstrated proficiency in leading and mentoring individuals to maximize productivity and forming cohesive team environment
- Using various techniques in elaborating Requirements from the clients
- Interacted with the Development and QA team in creating a demo website for UAT
- Reviewing Test cases with the QA testers after every iteration
- Preparation of application Prototypes as per the requirement
- Understanding SDLC (Software Development Life Cycle) process
- Preparation of Project Schedules and Project Timelines
- Projects handled at Hexaware client Ernst & Young
- Project 1
- Revenue Analyser Tool: The scope and requirement for this project is to build an application a global tool across EY Service Lines to model to analyse the financial impact on the company’s P&L forecasts and KPIs based on the new GAAP and IFRS guidelines on a set of Contracts
- Tool to have the functionality to perform Revenue Analysis and report generation like Financial Summary, KPIs, Modelling and Dashboard
- Technical Experience: SDLC, MS Visio, Microsoft SharePoint & Dot Net
- Methodology: Waterfall
- Project 2
- BICS (Business Incentive Credit Services): The scope of this project is to build an application with Survey feature to analyze if an Individual is eligible for WOTC (Work Opportunity Tax Credit) based on the US Employment Development Department
- Performed gap analysis to identify areas of improvement.
- The application requires to perform analysis for employee’s eligibility for the Incentives as per the rule
- Technical Experience: SDLC, MS Visio, & Dot Net
- Methodology: Waterfall
- Worked one-on-one with clients to improve [Type] specifications.
Deputy Manager
PricewaterhouseCoopers Service Delivery Center
11.2012 - 02.2015
- For Global compliance services to handle projects like Sure Prep binder creation for preparing, organizing and reviewing work papers of any assignee for Tax returns
- Tax Management Accounting Services (TMAS) to provide Corporate Tax services to more than 100 large multinational companies
- International Assignment Services (US IAS) & Tax Management Accounting Services
- Handling a team size of 25+ individuals with 2 Assistant Managers
- Management reporting of Organizer’s/Tax questionnaire received for SP Binders, Daily quality checks and reporting of binder volume & status which was completed without quality issues
- Developed management reporting of metrics for all the project deliverables and developed quality checklist for Quality management team to ensure error free work
- Initiated and implemented frequency of metrics reporting based on the discussion with leadership and Client
- Responsible for Setting up Client calls with engagement teams
- Weekly monthly presentation of deliverables, sharing updates globally on calls, creating SLA’s, service offering documents, client survey of feedback and standardization of processes
- On boarding of new hires and cross teamers from different Line of Services based on the volume and skillset required for the project
- This also includes training, getting required set up and access on time and running the testing phase
- Handled logical and organized workload allocation, resource management and unplanned leaves to ensure project deliverables are met with required quality standards
- Developed Training Plan and Process documents for new hires/cross teamers along with quality checklist, Error tracking and handling FAQ's
- Identification of prospective areas of US IAS by extending help apart from allocated project and identify new service offerings to ensure team is optimally utilized
- Worked on preparing Extensions for respective Federal and state Tax authorities in US, Tax equalization (TEQ), Foreign Bank Accounts reporting (FBA)
- Publishing US tax returns
- Generate monthly reports to identify production & overall utilization, implement changes to increase production & overall utilization for the team
- Mastered specific Tax technical tools and responsible for US taxation tools like GoSystem & Global office (Technology champion) on the tax compliance process.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Team Lead
Ernst & Young Pvt Ltd
10.2006 - 11.2012
- For US Tax Compliance process (Engagement Management Support)
- Key Responsibilities:
- Handling a team size of 12 to15 individuals
- Global coordination with other EY office locations
- E-filing US tax returns
- Administer employee development activities & relationship management
- Generate monthly reports to identify production & overall utilization
- Planning and staffing
- Conducting basic training on US Taxation with the help of Tax team
- Training new Hires on the EY internal tools
- Mastered specific technical tool and responsible for US taxation tools like GoSystem
- Streamline One Global Process methodology for US tax compliance
- Transition process to set-up new client Engagement coming from a different service provider
- To promote an atmosphere of growth and harmony, organize events of various types at periodic intervals.
Quality Analyst
24/7 Customer
08.2003 - 08.2006
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
Bachelor of Economics - Economics
Bangalore University (St Joseph’s Arts & Science College)
India04.2003
Skills
- Administration and Reporting
- Event Planning and Management
- Employee Coaching and Mentoring
- Account and Territory Management
- Managing Communications Channels
- Troubleshooting and Problem Resolution
- Managing on Boarding
- Performance Tracking and Evaluations
- Managing Employee Relations
- Organizational Improvements
- Financial Management and Reporting
- Logistics Operations Management
- Managing Deadlines
- Product Management and Pricing
Accomplishments
- PRINCE2 Certified (Project Management)
- Experienced Senior manager; business operations experience in the business financial sector
- Business strategist: plan and manage multifaceted projects aligning business goals with solutions to drive process improvements
- Demonstrated ability to streamline business operations that drive growth and increase efficiency and bottom-line profits
- Excellent communicator: leverage technical, business and financial acumen to communicate effectively with global client executives and their respective teams
- Expert in people and project management; able to manage project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets
- Cultivate and maintain key relationships with stakeholders, executives, strategic partners, and staff.
Certification
Prince 2 Certified - Project Management
Timeline
Senior Manager
PwC India Acceleration Centre, Bangalore
04.2017 - 04.2022
Experienced Manager
Ernst & Young GDS
10.2015 - 04.2017
Lead Business Analyst (Functional Consultant)
Hexaware Technologies (Client E&Y)
02.2014 - 09.2015
Deputy Manager
PricewaterhouseCoopers Service Delivery Center
11.2012 - 02.2015
Team Lead
Ernst & Young Pvt Ltd
10.2006 - 11.2012
Quality Analyst
24/7 Customer
08.2003 - 08.2006
Bachelor of Economics - Economics
Bangalore University (St Joseph’s Arts & Science College)
Prince 2 Certified - Project Management
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