Kiranmai Manthri

• Contributed to the continuous improvement of testing strategies and tools through research and innovation.
• Attended daily scrum meetings with development team to discuss progress on open issues.
• Noted changes during testing in project documentation.
• Utilized SQL queries for database validation and to verify data integrity in testing processes.
• Conducted software testing to identify bugs and ensure functionality.
• Developed test plans and cases based on project requirements.
• Collaborated with developers to resolve issues and improve processes.
• Executed regression tests to verify application stability after updates.
• Participated in daily scrum meetings providing status updates on projects assigned.
• Analyzed existing application functionality against customer requirements ensuring compliance.
• Collaborated with developers to diagnose problems and devise solutions.

Professional Summary.

Enthusiastic and detail-oriented Quality Analyst with one year of experience in functional and integration testing of insurance applications, specializing in Guidewire Policy Center and Claim Center. Skilled in preparing and executing test cases, validating rating algorithms, and collaborating with cross-functional teams to ensure quality deliverables.

Technical Skills.

• Guidewire Modules: Policy Center, Claim Center.

Testing Types: Functional, Integration, Regression, Smoke Testing.

• Scripting: VBScript (Macros)

• Databases: SQL (Basic Queries)

Domain knowledge: insurance (workers' compensation, policy transactions, FNOL).

Professional Experience.

Ashley Tech Solutions, Dublin, CA.

Quality Analyst, Dec 2023 - Present

Project Sompo International

Client: Sompo International (USA).

Platform: Guidewire Policy Center, LOB: Workers' Compensation.

Responsibilities:

Prepared and executed test scenarios and cases based on requirements and UI specifications.

Created automated rating sheets using macros to validate premiums per ISO algorithms.

Participated in daily Scrum and defect triage meetings.

Performed smoke, functional, integration, and regression testing. Compared rate books and validated premiums as per ISO updates. Ran regression test scripts in Selenium.

Validated policy transactions, including creation, renewal, cancellation, and reinstatement.

Worked on FNOL and post-FNOL processes in Claim Center, including coverages, exposures, reserves, and payments.

Reported and tracked defects until resolution.

CERTIFICATIONS

ISTQB Foundation Level - International Software Testing Qualifications Board

• Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
• Organized social events to promote integration of domestic and international student populations.
• Provided crisis intervention to students dealing with difficult situations at school.
• Directed and participated in recruitment and enrollment activities.
• Assessed incoming international student applications to determine eligibility for admission.
• Coordinated meetings between advisors and groups of new or prospective international students to discuss relevant topics related to study abroad programs, visas, internships.
• Monitored compliance with F-1 and J-1 visa regulations among all current nonimmigrant students.
• Worked effectively in team environments to make the workplace more productive.

• Implemented innovative methods for streamlining the customer service process.
• Strengthened customer retention by offering discount options.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Collected deposits or payments and arranged for billing.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Developed strong customer relationships to encourage repeat business.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Helped with prep, set up, and breakdown of community and public events.
• Developed appropriate treatment plans focusing on each individual's needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Greeted customers promptly and responded to questions.
• Learned roles of other departments to provide coverage and keep store operational.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Completed routine maintenance and repair.