Kira Ysabel Colon Ochoa
Copiague,NY
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Office Manager/Medical Biller
Hunt City Chiropractic / Triumph Assoc. PT
11.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patients inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Shift Leader
AmerisourceBergen
10.2013 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Education
Associate of Science - Business Administration
APEC University
Dominican Republic08-1990
Skills
- Customer service
- Office management
- Organizational skills
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Clerical support
- Relationship building
- Staff management
- Training and coaching
- Policy implementation
- Workflow optimization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager/Medical Biller
Hunt City Chiropractic / Triumph Assoc. PT
11.2018 - Current
Shift Leader
AmerisourceBergen
10.2013 - 11.2018
Associate of Science - Business Administration
APEC University
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