Kirbe Palmer
McDonough,GA
Summary
Accomplished healthcare professional with extensive experience in medical care, staff leadership, and delivering exceptional customer service. Proven track record in developing and executing patient care programs, particularly within emergency services and pediatrics. Skilled in fostering collaboration among interdisciplinary teams and coordinating effectively with physicians. Demonstrates strong attention to detail, multitasking capabilities, and clinical skills, with a commitment to patient advocacy and program success.
Overview
19
19
years of professional experience
Work History
Elite Sales Associate
Delta Vacations
Minot, ND
03.2023 - Current
- Proactively connected with customers via phone, effectively addressing their travel needs, inquiries, and concerns.
- Demonstrated comprehensive knowledge of Delta Vacations products, services, policies, and procedures, ensuring accurate and helpful information to customers.
- Expertly resolved customer issues by collaborating with cross-functional teams and departments, ensuring efficient and satisfactory solutions, while maintaining a high standard of customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Specialty Coordinator
Nyu Langone
Mineola, NY
06.2015 - 07.2021
- Organized schedules for surgical and various specialized procedures.
- Secured pre-authorizations for procedures when required.
- Coordinated physician-patient schedules, patient procedure timelines, appointment calendars, and operating room bookings.
- Assisted in completing special projects, reports, and various tasks, contributing to the overall efficiency of the department.
- Assisted in developing new protocols or guidelines when necessary.
- Ensured the accuracy and completeness of requested and related information, maintaining high data quality standards.
- Prepared memos, letters, labels, manuscripts, correspondence, and other documents, demonstrating strong administrative skills.
- Fostered cooperative and professional relationships with physicians, nurses, and office and clinical staff, contributing to a positive working environment.
- Addressed patient inquiries to ensure comprehension and satisfaction, or referred them to more senior staff when necessary.
- Maintained strict confidentiality regarding privileged information and sensitive matters.
- Provided guidance and training to less-senior staff members in completing intake-related duties, facilitating skill development within the team.
Assistant Office Manager
Oyster Bay Pediactrics
Oyster Bay, NY
08.2006 - 06.2015
- Collaborated with the office manager in overseeing daily operations, ensuring a smooth workflow in a pediatric and adolescent medicine setting.
- Worked closely with doctors to coordinate and deliver patient care, including the implementation of medical treatments, and the performance of clinical skills.
- Managed front office responsibilities, including answering phones, filing, and triaging patient inquiries.
- Maintained, stocked, and organized both back and front office supplies to facilitate efficient daily operations.
- Prepared and administered vaccines, conducted blood work, and facilitated other diagnostic tests as required.
- Handled medical billing, including the submission and posting of insurance claims and payments.
- Managed insurance referrals and prior authorizations, ensuring compliance with healthcare regulations.
- Provided training to new employees, ensuring seamless integration into office procedures.
- Demonstrated knowledge of CPT and ICD-9 codes to facilitate accurate billing and coding processes.
Education
Medical Assistant
Sandford Brown Insitute
Garden City, NY10-2004
Skills
- Customer service
- Sales techniques
- Product knowledge
- Issue resolution
- Payment processing
- Data entry
- Effective communication
- Excellent communication skills
- Time management
- Problem-solving skills
Timeline
Elite Sales Associate
Delta Vacations
03.2023 - Current
Specialty Coordinator
Nyu Langone
06.2015 - 07.2021
Assistant Office Manager
Oyster Bay Pediactrics
08.2006 - 06.2015
Medical Assistant
Sandford Brown Insitute
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