Kirbie Montalvo
Sanford,FL
Summary
Versatile Medical Office Coordinator possessing first-rate communication skills and personable demeanor demonstrated across 10 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Business Office Coordinator
Brookdale Senior Living
12.2024 - Current
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Completed bi-weekly payroll for 70 employees.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Medical Office Coordinator
CenterWell Home Health
07 2023 - 12.2024
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Implemented knowledge of home health policies and procedures to assist with staff vacancies.
- Created and maintained on call after hours nursing schedule.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Assisted with internal office vacancies
- Supported billing staff by making corrections to invoices and insurance submissions.
- Increased office efficiency with effective management of medical records and documentation.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Traveled to neighboring branches to train new administrative hires.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for 75 employees.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Streamlined in-office events and team building to boost morale and employee retention.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Collaborated with managers to identify and address employee relations issues.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
Administrative Specialist/Human Resources Designee
CenterWell Home Health
04.2023 - 08.2023
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Collaborated with medical providers to obtain necessary documentation for claim submission, reducing delays in payment processing.
- Assisted with order tracking and the recovery of unbilled claims.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Managed electronic medical records for 500 patients.
Payroll Assistant/Scheduling Coordinator
Granny Nannies
09.2020 - Current
- I confirmed previously worked shifts each day, making sure that the caregivers clocked in and out properly with all of the necessary documentation
- Assisted the caregivers with troubleshooting issues with their app for the company
- Ensured that clients were being billed appropriately for services, and made sure the caregivers were paid correctly
- Verified signatures on timesheets each week to prevent fraud
- Managed schedules of 150 care personnel to keep shifts properly staffed
- Copied and faxed important information for patient and client records
- Developed effective scheduling processes to achieve production objectives
- Guided employees in handling difficult or complex problems
- Utilized MS Office and Excel to analyze data and create spreadsheets
- Completed timely changes and updates to schedules in the central scheduling system
- Provided reminder calls to scheduled caregivers prior to scheduled visits
- Entered information into the system to update status reports
- Resolved client complaints or answered clients' questions
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Medication Technician
Savannah Court & Cottage
11.2017 - 07.2019
- Reminded patients to take prescribed medications or nutritional supplements
- Collected specimens from patients for laboratory testing purposes
- Liaised with nursing staff to prepare and administer prescribed medications to patients
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Certified Nursing Assistant
Serenades by Sonata
06.2014 - 09.2020
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
Bachelors in Health Services Administration -
University of Central Florida
12.2020
A.A -
Seminole State College
05.2016
Skills
- Payroll Processing
- Data Analysis
- Strong Work Ethic
- Conflict Resolution
- Microsoft Office Suite
- Timesheet Management
- UKG/Dimensions
- Medicaid/LTCI
- Medicare
- Artiva
- Types 100 WPM
- Office Management
- HIPAA Compliance
- Staff Training and Development
Certification
- Certified Nursing Assistant
- CPR/First Aid
Languages
Spanish
Professional Working
Timeline
Business Office Coordinator
Brookdale Senior Living
12.2024 - Current
Administrative Specialist/Human Resources Designee
CenterWell Home Health
04.2023 - 08.2023
Payroll Assistant/Scheduling Coordinator
Granny Nannies
09.2020 - Current
Medication Technician
Savannah Court & Cottage
11.2017 - 07.2019
Certified Nursing Assistant
Serenades by Sonata
06.2014 - 09.2020
A.A -
Seminole State College
Medical Office Coordinator
CenterWell Home Health
07 2023 - 12.2024
Bachelors in Health Services Administration -
University of Central Florida
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