Kirbie Winn
Twentynine Palms,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations. Excelled in customer relations and expert problem-solving, driving product and service improvements. Skilled in Excel and advanced communication, I consistently fostered client loyalty and optimized supply management processes. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Spec 1, Servmart Specialist
MSC Industrial Supply
06.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Specialist
Mccs Mcx
08.2021 - 06.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Always provided World Class Customer service.
Kennel Technician
Best Friends Veterinary Medical Center
06.2016 - 06.2018
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
Senior Sales Associate
Mccs Mcx
03.2013 - 05.2016
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Monitored sales team performance and provided constructive feedback.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Always provided World Class Customer service.
Education
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06.2008
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Proficient in Excel
- Analytical Thinking
- Supply Management
- Punctual
- Professional
Timeline
Spec 1, Servmart Specialist
MSC Industrial Supply
06.2023 - Current
Sales Specialist
Mccs Mcx
08.2021 - 06.2023
Kennel Technician
Best Friends Veterinary Medical Center
06.2016 - 06.2018
Senior Sales Associate
Mccs Mcx
03.2013 - 05.2016
High School Diploma -
Twentynine Palms High School
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