Kirby Bock
Wellness Coach/Medical Assistant/Cosmetologist
Edwardsville,IL
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Bringing top-notch skills in oral and written communication, active listening skills. To enhance patient experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Wellness Coach
Centerstone Of Illinois
Alton, IL
02.2023 - Current
- Scheduled patient appointments and coordinated with clients
- Took detailed clinical phone messages for physicians or advanced allied healthcare provider.
- Maintained log of future appointments for patients and send correspondence of future appointment details.
- Collected feedback and made process changes to exceed client satisfaction goals.
- Forward-thinking strategies focused on addressing needs and resolving concerns of clients
- Monitored, tracked and reported on individual progress with wellness plans.
- Built strong relationships with members to promote health, wellness and available services.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Medical & Administrative Assistant
Southern Illinois Health Foundation
Alton, IL
03.2022 - 02.2023
- Confirmed patient information and update records; including verifying patient insurance and creating referrals.
- Looked up referring doctor information to add/update patient medical record.
- All nonpatient-related clerical office duties, including but not limited to office supply orders, faxing, copying, filing, and mailings.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported office staff and operational requirements with administrative tasks.
- Maintained and updated patient records for accurate, current medical histories.
- Provided educational documents and pamphlets to patients.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Hair Stylist
Great Clips
Godfrey, IL
01.2020 - 09.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained regular client list and successfully handled walk-in customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Cut, styled, shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
Assistant Manager
Great Clips
10.2017 - 01.2020
- Accomplished professional with excellent skills in developing and leading staff,, team-building and service improvement.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Key skills understanding supply chain in materials management and inventory.
- Reporting to senior managers any incidents of accidents, complaints or defects in drugs or equipment.
- Performing routine quality checks on equipment and promptly reporting any damaged or missing equipment.
- Regularly checking that necessary supplies are stocked and promptly reporting when supplies are low.
- Strategized disaster preparedness.
- Oversees ordering of supplies and equipment.
- Implemented cross training of 5 new hires to provide coverage during absences.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Specialist
Walmart
Godfrey , IL
10.2010 - 05.2013
- Answered phone calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained positive and professional attitude at all times.
- Scheduling and rescheduling appointments, managing patient medical records, answering incoming/out going calls.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
Education
Bachelors of Psychology - Counseling
11.2022 - Current
Certificate RMA - Medical Assisting
05.2022
Cosmetology Education
09.2017
GED
10.2010
Skills
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Customer Retention Strategies
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Telehealth experience
- One-on-one coaching
- Written Communication
- Self-Motivated
- Decision-Making
- PPE Compliance
- Cultural Awareness
- Teamwork and Collaboration
- Interpersonal Communication
- Microsoft Software Proficiency
- Active Listening
- Attention to Detail
- Organization and Time Management
- Planning and Coordination
- Training and Development
- Multitasking Abilities
Languages
english
Timeline
Wellness Coach - Centerstone Of Illinois
02.2023 - Current
Capella University - Bachelors of Psychology , Counseling
11.2022 - Current
Medical & Administrative Assistant - Southern Illinois Health Foundation
03.2022 - 02.2023
Hair Stylist - Great Clips
01.2020 - 09.2022
Assistant Manager - Great Clips
10.2017 - 01.2020
Customer Service Specialist - Walmart
10.2010 - 05.2013
American Medical Technologists - Certificate RMA , Medical Assisting
Grabber School of Hair Design - , Cosmetology Education
General Education Degree - , GED
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