Summary
Overview
Work History
Education
Skills
Additional Information - Awards
Timeline
Generic

Kirby Charlery

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Considered by peers and supervisors as hardworking, ethical and detail-oriented. Dependable employee seeking an opportunity to expand skills and contribute to company success in the role of Compliance Officer.

Overview

14
14
years of professional experience

Work History

Conductor

Metro-North Railroad
10.2018 - Current
  • Ensure passenger safety through strict adherence to safety protocols
  • Interpret train movement documents to facilitate smooth operations
  • Consistently apply company policies during shifts
  • Maintain professionalism in interactions with passengers and team
  • Streamlined passenger boarding processes, reducing station dwell times and improving overall train punctuality
  • Meticulously monitored train operations, ensuring strict adherence to safety protocols and operational guidelines
  • Fostered positive relationships with crew members and station staff, enhancing team coordination and service delivery
  • Implemented creative solutions to handle unexpected disruptions, minimizing passenger inconvenience during service interruptions
  • Provided exceptional customer service, addressing passenger inquiries and concerns with empathy and professionalism


Traveling Conductor (Special Duty)

Metro-North Railroad
05.2023 - 08.2024
  • Communicate train service notices and revenue rules to enhance crew performance and cohesion.
  • Compile daily reports, offered insights for operational and revenue improvements.
  • Deliver guidance to passengers and crew to ensure smooth operations and elevate the customer experience.
  • Tasked with handling internal issues among crew members who are facing difficulties working together and acting as a liaison for Management, Union and Conductors to work towards a solution.
  • Performed follow up rides with Conductors identified from MTAAS reports, when directed by my supervisor.

Sr. Sales Consultant

P.C. Richard & Son
05.2016 - 10.2018
  • Conduct presentations for designer appliances and high end electronics
  • Assist Jr Sales Counselors to close business with prospective clients
  • Perform after sales support services to secure repeat and referral business

Sales Consultant

Raymour & Flanigan
10.2014 - 04.2016
  • Developed a client base and sold designer home furnishing products
  • Sold over one million dollars in my first year of employment and finished in the top five after my first year
  • Consistently surpassed all quotas assigned to me

Vacation Ownership Sales Consultant

Bay Garden Beach Resort & Spa
04.2012 - 01.2013
  • Conducted in depth sales presentations and also assisted with closing sales for junior sales associates
  • Also focused on marketing activities to drive awareness and sales
  • Performed day to day client management and customer services duties as required

Vacation Ownership Sales Consultant

Windjammer Landing Villa Beach Resort
09.2010 - 01.2012
  • West Indies Vacation Ownership Sales, Closed sales for Sales Associates and also conducted sales presentations
  • Prepared Sales reports on a weekly basis for the Sales Director in Toronto
  • Led daily motivational meetings with sales and marketing staff

Education

BACHELOR OF COMMERCE - MARKETING MANAGEMENT, HUMAN RESOURCES

Toronto Metropolitan University
Toronto, Ontario
06.2014

Skills

  • Customer Service
  • Time Management
  • Trend Tracking
  • Troubleshooting
  • Communication
  • Leadership
  • Problem Solving
  • Adaptability
  • Reliability
  • Conflict Resolution
  • Data Analysis
  • Regulatory Knowledge
  • Operational Efficiency
  • Analytical Thinking

Additional Information - Awards

West Indian Alumni Award Entrance Scholarship, 09/01/05, Awarded to adult students from the West Indies entering Toronto Metropolitan University formerly (Ryerson University) with GPAs over 3.5 and outstanding work experience in their respective fields

Timeline

Traveling Conductor (Special Duty)

Metro-North Railroad
05.2023 - 08.2024

Conductor

Metro-North Railroad
10.2018 - Current

Sr. Sales Consultant

P.C. Richard & Son
05.2016 - 10.2018

Sales Consultant

Raymour & Flanigan
10.2014 - 04.2016

Vacation Ownership Sales Consultant

Bay Garden Beach Resort & Spa
04.2012 - 01.2013

Vacation Ownership Sales Consultant

Windjammer Landing Villa Beach Resort
09.2010 - 01.2012

BACHELOR OF COMMERCE - MARKETING MANAGEMENT, HUMAN RESOURCES

Toronto Metropolitan University

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