Kirby Clang
Hooksett
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
13
13
years of professional experience
Work History
Vice President Consumer Banking Relationship Manager
Bangor Savings Bank
06.2022 - Current
- Developed and implemented innovative strategies for increasing consumer banking relationships and developing new consumer banking products
- Built relationships with external centers of influence to generate sales growth
- Actively participate in community efforts on behalf of the bank
- Assist both personal and small business clients with lending solutions
- Maintain portfolio of clients to ensure retention and customer satisfaction
- Actively attend events on behalf of the bank to build network and support developing relationships with centers of influence
- Cross sell different bank offered products and solutions such as Merchant Services, Payroll, Wealth Management and Insurance
- Built relationships with customer base to increase customer loyalty and encourage repeat business
- Assisted customers with various banking inquiries and account activities
- Generated sales leads and increased deposits and loan volume through cross selling and upselling
- Developed and maintained relationships with community partners to promote banking services
- Managed daily branch operations, including supervising staff, cooperating with corporate office, and handling customer inquiries
- Developed and implemented strategies to increase branch productivity and customer satisfaction
- Established and monitored policies and procedures to ensure compliance with banking regulations
- Built strong relationships with local businesses and community organizations to increase branch visibility
Consumer Banking Relationship Manager
Bangor Savings Bank
12.2018 - Current
- Kept up-to-date with industry trends and best practices in consumer banking to provide informed recommendations to clients effectively.
- Marketed full range of consumer and small business banking services to existing and potential customers through proactive techniques.
- Assisted customers with loan applications, contributing to increased consumer lending revenue.
- Contributed to successful marketing campaigns for new banking products, driving growth in client acquisition numbers.
Branch Manager
Bangor Savings Bank
04.2018 - 12.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
Granite Bank
08.2016 - 04.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Bank Teller Manager
Citizens Bank
03.2016 - 08.2016
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Personal Banker
Citizens Bank
07.2015 - 03.2016
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Bank Teller
Citizens Bank
07.2012 - 07.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Associate of Science - General Studies
New Hampshire Technical Institute
Concord, NH05.2011
High School Diploma -
Mascoma Valley Regional High School
Canaan, NH06.2007
Skills
- Service Excellence
- Proficient in Microsoft Office
- Excel Proficiency
- Home Equity Loan Expertise
- Consumer Lending Expertise
- Small Business Financing
- Effective Networking Strategies
- Cross-Functional Collaboration
- Collaborative Leadership
- Strategic Relationship Development
- Collaborative Decision-Making
- Strategic Decision Making
Affiliations
- Greater Concord Chamber of Commerce
- Concord Young Professionals Network
- Rotary Club of Concord Board Member
- Volunteer at the Friendly Kitchen
- Volunteer at NH Food Bank
- BNI NH
- NH Children's Trust Development Committee Member
Timeline
Vice President Consumer Banking Relationship Manager
Bangor Savings Bank
06.2022 - Current
Consumer Banking Relationship Manager
Bangor Savings Bank
12.2018 - Current
Branch Manager
Bangor Savings Bank
04.2018 - 12.2018
Branch Manager
Granite Bank
08.2016 - 04.2018
Bank Teller Manager
Citizens Bank
03.2016 - 08.2016
Personal Banker
Citizens Bank
07.2015 - 03.2016
Bank Teller
Citizens Bank
07.2012 - 07.2015
Associate of Science - General Studies
New Hampshire Technical Institute
High School Diploma -
Mascoma Valley Regional High School
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