Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirby Cromeans

Austin

Summary

My goal is to leave each guest happier, fulfilled, and more satisfied than they did before our paths crossed, and that is what I strive for. Exceeding expectations, meeting the needs of guests, and above all, excellent customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Kitchen Manager

The Meating Place BBQ and Bakery
12.2021 - Current
  • Successfully led kitchen operations, ensuring adherence to health and safety regulations and timely service.
  • Inspected and performed quality checks on all orders, ensuring accuracy while keeping with food safety regulations
  • Managed inventory levels, an collaborated with food service distributors, optimizing supply chain efficiency and reducing waste.
  • Maintained proper food storage, maintaining food quality and safety standards.
  • Checked inventory deliveries for accuracy and quality, finding suitable, cost effective replacements on items low in stock or currently unavailable.
  • Trained and mentored kitchen staff, guiding them on kitchen procedures, time management, and refinement of skills, enhancing team performance and collaboration.
  • Assisted in cross training multiple employees, helping them perform confidently and effectively in their positions, while also improving kitchen efficiency.
  • Informed and assisted guests with food allergies, developing procedures for allergen-free food preparation and handling and providing clear communication about menu items and ingredients.
  • Resolved guest complaints with empathy and efficiency, leading to multiple return cuastomers.

Clerk

The UPS Store
11.2020 - 12.2021
  • Assisted in daily opening operations, setting up the registers, and operating systems, ensuring smooth and timely service delivery.
  • Oversaw daily logistics activities, ensuring adherence to compliance and safety standards.
  • Processed shipments for customers, as well as returns from major retailers (Amazon, AT&T, Dyson, Nike, etc.)
  • Analyzed transportation costs, identifying areas for budget optimization and improved efficiency.
  • Streamlined communication between departments to enhance collaboration and resolve logistical challenges effectively.
  • Tracked orders and notified customers of status or potential delays.
  • Ensured compliance with international shipping regulations, preventing legal issues and fines.
  • Adapted logistics strategies to meet changing market demands and customer needs swiftly.
  • Trained employees on hazardous materials, and how to properly handle and ship them
  • Opened and maintained mailboxes for Guests, processing packages from other carriers and sending out notifications on delivery status.
  • Serviced a variety of print orders, including designing business cards, wedding invitations, and professional portfolios
  • Notarized legal documents via appointment and walk-in

Head Server/Bartender

Threadgill's Restaurant
12.2019 - 03.2020
  • Oversaw daily operations and reported to manager, demonstrating effective leadership and conflict resolution, while ensuring timely and excellent service of food and beverage to guests
  • Trained and mentored new servers on menu knowledge and customer service excellence.
  • Coordinated front-of-house operations to ensure efficient service during peak hours.
  • Specialized in large parties and music events, working behind the bar to provide timely drink service..
  • Resolved guest complaints promptly and effectively, fostering positive dining experiences and loyalty among patrons.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.

Server

Hyde Park Bar & Grill
10.2014 - 12.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, prioritizing tasks to optimize service flow and minimize wait times without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cooperating with kitchen staff to communicate special requests and dietary restrictions, enhancing dining experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Mentored junior staff on best practices for upselling menu items, increasing overall sales performance.
  • Developed strong relationships with regular patrons, contributing to loyalty.

Head Server

Wings N More
03.2014 - 10.2014
  • Oversaw daily operations and reported to manager, demonstrated effective leadership and resolved conflicts, ensured timely and excellent service of food and beverage to guests

Freight Coordinator

Jo-Ann Fabric
08.2013 - 03.2014
  • Managing incoming and outgoing shipments of store products and special orders for customers, as well as ensuring product quality. Assisting management with opening and closing duties, stocking, setting up product displays, and assisting customers at checkout

Education

High school diploma - undefined

Cypress Falls
Houston, TX
05.2012

Skills

  • Notary Public of Texas
  • Employee Training
  • Employee Scheduling
  • Inventory Control
  • Cash Handling/ Cash Management
  • Conflict Management
  • Selling/ Upselling
  • Professional Packing/ Shipping experience
  • International/ Hazardous shipping experience
  • POS/ MPOS
  • Food Service / Food safety
  • Bartending
  • Serving Experience
  • Catering/ Banquet Experience
  • Busser/ Kitchen Experience
  • Retail Sales
  • Host/Hostess
  • Freight Experience

Certification

  • Notary Public of Texas
  • Hazmat trained
  • TABC/Texas Food Handler’s Certificate

Timeline

Kitchen Manager

The Meating Place BBQ and Bakery
12.2021 - Current

Clerk

The UPS Store
11.2020 - 12.2021

Head Server/Bartender

Threadgill's Restaurant
12.2019 - 03.2020

Server

Hyde Park Bar & Grill
10.2014 - 12.2019

Head Server

Wings N More
03.2014 - 10.2014

Freight Coordinator

Jo-Ann Fabric
08.2013 - 03.2014

High school diploma - undefined

Cypress Falls

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