Hi, I’m
Kirby Davis
Oxford,MS
Summary
A service industry professional looking to expand career to hospitality. Sales expert, organized decision-maker and strategic planner with excellent communication skills.
Overview
5
years of professional experience
Work History
Saint Leo
Restaurant Manager
03.2022 - Current
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Manage peak times of service with over 200 customers and 25 employees.
- Reconciled cash and credit card transactions to maintain accurate records.
Enjoy AM Restaurant Group
Supervisor/Bartender/Server
10.2019 - 03.2022
Job overview
- Cultivated warm relationships with regular customers.
- Helped curate new cocktail menus for each season.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed extensive wine knowledge for upselling higher end product.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
The Liquor Store Memphis
Bar Director/Manager
10.2017 - 10.2019
Job overview
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Columbia College ChicagoChicago, IL
Bachelor of Arts from Commercial Photography
04.2014
Skills
- 10 Years Customer Service Experience
- Customer Service Best Practices
- Staff Development Talent
- Conflict Resolution Techniques
- Full Service Restaurant Background
- Guest Relations
- Teamwork and Collaboration
- Calm and Pleasant Demeanor
Timeline
Restaurant Manager
Saint Leo
03.2022 - Current
Supervisor/Bartender/Server
Enjoy AM Restaurant Group
10.2019 - 03.2022
Bar Director/Manager
The Liquor Store Memphis
10.2017 - 10.2019
Columbia College Chicago
Bachelor of Arts from Commercial Photography
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