Summary
Overview
Work History
Education
Skills
Timeline
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Kirby Fichtner

Destin,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Wells Vision and Laser Eye Center

Kevin Wells
07.2023 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain patient records.
  • Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about policy updates and changes.

Front Desk Specialist

Vacasa
07.2021 - 07.2023
  • Answered multi-line phone system and enthusiastically greeted callers and handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Supervisor

Sweet Lady Jane Bakery
12.2019 - 06.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Prepared, calibrated, and monitored production levels to achieve targets.

Education

Associate of Arts -

Northwest Florida State College
Niceville, FL
05.2024

Skills

  • Goal Attainment
  • Motivational Leadership
  • Customer Inquiries
  • Customer Accounts Management
  • Social Media Platforms
  • POS Inventory System Operation
  • Data Operations

Timeline

Wells Vision and Laser Eye Center

Kevin Wells
07.2023 - Current

Front Desk Specialist

Vacasa
07.2021 - 07.2023

Supervisor

Sweet Lady Jane Bakery
12.2019 - 06.2020

Associate of Arts -

Northwest Florida State College

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Kirby Fichtner