KIRBY GUY
ATLANTA,USA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 95% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
21
21
years of professional experience
Work History
PATIENT ACCESS SPECIALIST
WELLSTAR KENNESTONE HOSPITAL
03.2019 - Current
- Greet patient and give first impression of strong customer service
- Schedule patient for appointments
- Serve as point of contact for patient registration, insurance benefits inquiries from providers
- Review patient insurance and benefits for government and commercial for patient charges
- Obtain authorization as needed for outpatient testing
- Epic computer program proficient
- Duties also include processing all payments for patients, balancing cash reports daily and monthly for all employees, maintain all data entry for internal/external reports and spreadsheets, budget control and office management
- Initiate solution strategies to problem that demand immediate attention each day
- Assist patients with completion of registration forms and obtaining required documents from patient.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
CUSTOMER SERVICE REP/ DATA ENTRY CLERK
HEARTFILLED HELPING HANDS LLC
01.2003 - Current
- Updated customer information in the database
- Responded promptly to customer inquiries via phone and email
- Resolved customer complaints in a professional and timely manner
- Followed up with customers to ensure satisfaction with their purchases
- Utilized various software programs to manage customer accounts
- Maintained confidentiality of customer information and records.
Customer Service Representative
Kroger
08.2010 - 02.2019
- Educated customers on promotions to enhance sales
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with monetary transactions.
- Educated customer on return policies and procedures.
- Performed light administrative duties, including scanning,printing and copying files
FRONT OFFICE ASSISTANT
S.E.C Logistics
02.2008 - 08.2010
- Provided exceptional customer service and interacted with physician, patients, residents, visitors and staff. Conducted patient interviews to obtain required information, requested forms and obtained signatures. Performed Point of Service payment collections, balancing and depositing daily collections.
Education
DIPLOMA -
D.M THERRELL HIGH
ATLANTA, GEORGIA05.2002
CERTIFICATE OF COMPLETION in DATA ENTRY CLERK -
ATLANTA TECHNICAL COLLEGE
ATLANTA, GEORGIA05.2002
Skills
- Customer Service of Excellence Staff Training
- Ability To Self-Manage
- Insurance Processing And Medical Billing
- Problem Resolution, Strategy And Team Building
- Medical Terminology Fluent
- Medicaid/Medicare/Commercial Insurance/HIPAA Compliance
- Type 60WPM
- Data Entry Proficiency
- Empathy and Compassion
- Attention to Detail
Timeline
PATIENT ACCESS SPECIALIST
WELLSTAR KENNESTONE HOSPITAL
03.2019 - Current
Customer Service Representative
Kroger
08.2010 - 02.2019
FRONT OFFICE ASSISTANT
S.E.C Logistics
02.2008 - 08.2010
CUSTOMER SERVICE REP/ DATA ENTRY CLERK
HEARTFILLED HELPING HANDS LLC
01.2003 - Current
DIPLOMA -
D.M THERRELL HIGH
CERTIFICATE OF COMPLETION in DATA ENTRY CLERK -
ATLANTA TECHNICAL COLLEGE