Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kirby Hopkins

Port Saint Lucie

Summary

Dedicated, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Buffalo Wild Wings
04.2022 - Current
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Designed and implemented strategies to reduce costs and waste.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Set clear expectations and created positive working environment for employees.

Hospitality Manager

Buffalo Wild Wings
10.2020 - Current
  • Increased customer service ratings significantly through personable service.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.

Server / Bartender - Trainer (WCT)

Buffalo Wild Wings
09.2016 - Current
  • Train FOH new hires informing them on company standards and service models
  • Ensure guest satisfaction giving all guest the ultimate experience
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Assist host or hostess by answering phones to take to-go orders, and by greeting, seating, and thanking guests
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Engage with guest on new menu items and suggest additional options to better their experience
  • Used POS system to accurately input orders and process payments
  • Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
  • Introduced new cocktail promotions that were popular with customers and increased sales during promotions.

Education

English -

Indian River State College
Port Saint Lucie, FL

Skills

  • Team motivation
  • Operations management
  • Customer relations
  • Troubleshoot service issues
  • Multitasking
  • Training
  • Problem-solving
  • Task prioritization
  • Networking
  • Hiring and training
  • Front of house operations
  • Kitchen oversight
  • Business Development
  • Financial Reporting
  • Budget Control
  • Financial Leadership Ability
  • Maintain food safety
  • Manage promotions
  • Inventory management
  • Schedule crew members
  • Quality control

Accomplishments

  • Achieved profitable Food Cost through effective ordering and coaching staff to minimize waste .
  • Surpassed expectations on Quality, Service, and Cleanliness evaluations.

Timeline

Assistant General Manager

Buffalo Wild Wings
04.2022 - Current

Hospitality Manager

Buffalo Wild Wings
10.2020 - Current

Server / Bartender - Trainer (WCT)

Buffalo Wild Wings
09.2016 - Current

English -

Indian River State College

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Kirby Hopkins