Kirby Justice
Jeffersonville,KY
Summary
Dynamic customer service professional with extensive cash handling expertise consistently exceeding sales targets and enhancing customer loyalty. Proven ability to resolve issues with empathy while processing payments accurately. Skilled in data entry and relationship management, fostering positive interactions that drive satisfaction and repeat business.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
26
26
years of professional experience
Work History
Customer Service Cashier
Ollies Bargain Outlet
10.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Customer Service Cashier
Lowe's
07.2017 - 08.2023
- Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
- Boosted sales revenue by upselling products and services to customers during the checkout process.
- Exceeded daily sales targets through effective communication of promotions, discounts, and loyalty program benefits.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Pharmacy Technician
Kroger's Pharmacy
03.2011 - 05.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Delivery Driver
Federal Express
01.1999 - 01.2011
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Associate of Science - Business Administration And Management
Kentucky Community And Technical College
Lexington, KYSkills
- Customer service
- Cash handling expertise
- Data entry proficiency
- Payment processing
- Customer relationship management (CRM)
- Check processing
Timeline
Customer Service Cashier
Ollies Bargain Outlet
10.2023 - Current
Customer Service Cashier
Lowe's
07.2017 - 08.2023
Pharmacy Technician
Kroger's Pharmacy
03.2011 - 05.2017
Delivery Driver
Federal Express
01.1999 - 01.2011
Associate of Science - Business Administration And Management
Kentucky Community And Technical College
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