Kirby McCrae
Dallas
Summary
Results-driven Account Manager with over 13 years of experience in B2B solution-based selling, managing large enterprise accounts, and delivering sustainable revenue growth. Proven track record of building strategic, value-based customer relationships across multiple sectors. Skilled in leading cross-functional teams, contract negotiation, and utilizing data-driven insights to drive decision making. Adept at managing a $9 million book of business, driving client growth, enhancing customer satisfaction, and ensuring retention through innovative solutions and strategic planning.
Overview
9
9
years of professional experience
Work History
Strategic Account Manager, Client Partner Manager
Image Solutions Inc.
03.2024 - Current
- Surpassed annual sales target by over $800,000, achieving 43% growth in total sales for 2025.
- Expanded management of $9 million account portfolio, ensuring steady quarter-over-quarter growth.
- Created solution-based proposals resulting in over 20% increase in project sales across initiatives.
- Built strong relationships with C-suite executives to enhance decision-making efficiency.
- Delivered impactful proposals that boosted customer adoption and improved end-user satisfaction.
- Named Top Supplier of 2025 for exceptional customer service and tangible value delivery.
- Discovered expansion opportunities within existing accounts, driving revenue through collaboration.
- Led successful launches of new programs and websites, generating significant revenue increases.
Key Account Manager and Onboarding Specialist
NexGen, Bluejeans by Verizon (Contract)
01.2023 - 09.2023
- Provided operational support to Channel Partner team, optimizing efficiency across functions.
- Led onboarding of over 75 partners in six months, achieving 215% growth.
- Reviewed and standardized processes through implementation of innovative solutions.
- Supported CRM/PRM change management; developed reports and dashboards for partners.
- Established relationships with internal teams including CEO, Marketing, Finance, and Legal.
- Managed Partner Portal updates to enhance user experience.
- Executed pre-screening for new Channel Partners to evaluate engagement viability.
- Oversaw partner ecosystem management, including sales territory adjustments and legal compliance.
Account Executive and Project Manager II
Brooks Consultants, Ericsson (Contract)
03.2019 - 01.2023
- Forecasted project completion timelines and managed vendor payment approvals for completed work.
- Reviewed and validated Bills of Materials (BOMs) to support accurate construction scheduling and project planning.
- Executed long-term material demand planning to ensure resource readiness and minimize supply delays.
- Developed sourcing strategies for telecom commodities to improve procurement efficiency and cost optimization.
- Defined project scope, timelines, and objectives while identifying cost-saving and value-enhancing opportunities.
- Partnered with cross-functional teams across supply chain, IT, finance, and operations to analyze risks, align priorities, and drive project success.
- Managed and trained an offshore team of 15+ responsible for close-out package assignment, quality review, and reporting.
- Designed executive-level reporting structures to support performance tracking, strategic insights, and decision-making.
- Built and maintained strong client relationships by serving as the primary point of contact, ensuring satisfaction, and driving long-term retention.
- Led account planning, business reviews, and stakeholder communication to align solutions with client needs and business goals.
- Identified upsell and cross-sell opportunities to support revenue growth and expand account value.
- Negotiated timelines, deliverables, and service expectations to ensure successful outcomes for both clients and internal teams.
- Coordinated with sales, operations, and leadership to resolve issues, manage expectations, and support seamless service delivery.
- Utilized CRM and reporting tools to track account activity, pipeline health, and performance metrics.
Director of Marketing and Franchising, Customer Service
Play Street Museum Inc.
12.2016 - 12.2022
- Recruited, onboarded, and trained new franchise owners and staff while supervising operations.
- Coordinated evaluation criteria and terms for request for proposal packages, negotiating pricing for telecom services.
- Managed budget through analysis of staffing hours and maintained inventory control effectively.
- Set sales targets and marketing goals to maximize profitability, conducting regular staff meetings for alignment.
- Developed customer service procedures and standards for new franchising brands to enhance service quality.
- Measured customer satisfaction to identify areas for service improvement.
- Analyzed data to assess team performance and service levels provided to customers.
- Identified barriers to accuracy and productivity, implementing solutions to improve quality.
Education
Associate in Education and Business Management -
Collin County Community College
McKinney, TXSkills
CRM, ERP & Business Platforms:
NetSuite (ERP & Financial Management), Salesforce, HubSpot, Mondaycom, Asana, Jira, Zendesk, Slack, Zoom, Microsoft Teams
Productivity & Office Tools:
Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Docs, Sheets, Drive)
Data & Reporting:
Tableau, Power BI, Report Writing, Sales Forecasting, Data Visualization
Sales & Marketing:
Marketing Strategy, Sales Techniques, Business Development, Revenue Growth, Strategic Account Planning, Account Management, Client Relations
Relationship & Communication:
Customer Relationship Management (CRM Expertise), Relationship Building, Executive Relationship Management, Persuasive Negotiation, Negotiation Skills, Networking Skills
References
References available upon request.
Timeline
Strategic Account Manager, Client Partner Manager
Image Solutions Inc.
03.2024 - Current
Key Account Manager and Onboarding Specialist
NexGen, Bluejeans by Verizon (Contract)
01.2023 - 09.2023
Account Executive and Project Manager II
Brooks Consultants, Ericsson (Contract)
03.2019 - 01.2023
Director of Marketing and Franchising, Customer Service
Play Street Museum Inc.
12.2016 - 12.2022
Associate in Education and Business Management -
Collin County Community College