Kirby Saint-Louis
Boynton Beach,FL
Summary
As a dedicated, reliable, and customer service-oriented worker, I bring numerous benefits to your company. Throughout my career, I have consistently stayed with companies for at least two years, demonstrating commitment to long-term success. I am results-driven and strive to play a vital role in driving a company forward. Witness my instant connection with people of all types, invaluable for networking and maintaining clientele. My goal is to make a lasting impact in my field while continuously building and enriching my skills and experiences. I am not perfect, but what sets me apart is my willingness to learn from both the good and the bad in order to continually improve. Together, we can achieve greatness. Hiring me or even just sitting down with me for an interview will be a decision you won't regret.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Medicare Health Advisors
01.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
- Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
Day Trader
Wall Street Academy
04.2020 - Current
- Stayed up-to-date on GOLD/Dow Jones/Foreign marketplace trends and researched items through news in detail.
- Managed risk effectively using proper position sizing techniques relative to account equity size.
- Utilized technical analysis to identify profitable trades, optimizing investment outcomes.
- Analyzed market trends for informed decision-making and improved portfolio performance.
Secuirty Officer
Allied Universal Security Services
03.2017 - Current
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Answered an average of 50 calls per day by addressing resident inquiries, solving problems and providing information.
- Earned management trust by serving as key holder, responsibly opening and closing gatehouse.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- I was able to successfully build rapport with the residents about my work ethic, ensuring the safety of everybody.
- Successfully informs the following officer with any information that can be beneficial towards making his or her shift more efficient.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Monitored and reported suspicious activities to local authorities.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Denied entrance to the building to unauthorized persons.
- Investigated alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Checked credentials and issued passes before allowing access to property.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Used X-ray machines and other devices to screen guests entering premises.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Surveilled all areas within facility to identify suspicious behavior.
Security Guard
The Forbes Company Gardens Mall
03.2021 - 01.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to and thoroughly investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Concierge
Allied Universal Security Services
05.2019 - 06.2020
- Greeted clients and provided personalized support to meet unique needs.
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Worked closely with guests and always showed extreme professionalism and respect.
Social Media Marketing Manager
Self Employed Web
06.2018 - 12.2019
- Analyzed third-party data and investigated new growth opportunities.
- Identified value propositions and key messages for all of the company’s marketing campaigns.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
- Reviewed and edited blog posts to guarantee high content quality.
- Coordinated and participated in promotional activities and trade shows.
- Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents.
- Leveraged professional relationships to develop new business opportunities.
- Initiated market research studies and analyzed findings.
- Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
- Developed key messaging, branding and positioning statements.
- Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.
Cashier/Seafood Clerk
Publix Super Markets
06.2013 - 03.2017
- Managed wide variety of customer service tasks, while being able resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Worked safely and efficiently when handling seafood products.
- Took apart equipment to rinse, clean and sanitize all components.
- Followed cleaning schedule for floors, walls and storage areas.
- Re-stocked, organized and arranged service and food stations.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Education
DayTrading
Wall Street Academy
FloridaHigh School Diploma - AutoMotive Technology
South Tech Academy
Boynton Beach, FL2015
Skills
- Customer targeting Security Guard License
- Internet marketing Electronic surveillance
- Marketing and advertising Stationary surveillance
- Strategic partnership building Honest employee
- Trusted key holder Adaptable learner
- Strong client relations Exceptional customer service
- Ambitious Social perceptiveness
- Goal-Oriented Willing to learn new skills or trades that could be
- Beneficial financially
- Great Listener
- Closing, addressing customer concerns, client relations, excellent customer service, customer service
- Excellent interpersonal skills
- Calm under pressure
- Social media expert
- Story development and brand management
- Strong time management
- Web 20 savvy
- Digital media
- Creative and innovative
- Internet marketing
- Consumer behavior
- ROI analysis
- Budget development and management
- Team player
- Social and new media
- Web content
- Digital marketing
- Interior and exterior patrol
- CCTV surveillance
- Report writing
- High level of integrity
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- New agent training
- Health insurance sales
Timeline
Insurance Agent
Medicare Health Advisors
01.2023 - Current
Security Guard
The Forbes Company Gardens Mall
03.2021 - 01.2022
Day Trader
Wall Street Academy
04.2020 - Current
Concierge
Allied Universal Security Services
05.2019 - 06.2020
Social Media Marketing Manager
Self Employed Web
06.2018 - 12.2019
Secuirty Officer
Allied Universal Security Services
03.2017 - Current
Cashier/Seafood Clerk
Publix Super Markets
06.2013 - 03.2017
DayTrading
Wall Street Academy
High School Diploma - AutoMotive Technology
South Tech Academy
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