Summary
Overview
Work History
Education
Skills
Timeline
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Kirby Southern Jr

Summary

Dynamic Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Strong leader with proficiency in High-level professional Client relations, complex problem solving, influencing Account analytics, and devising successful strategies. Collaborative and strategic skills leading to optimum outcomes. with a robust background in customer relationship management.

Overview

10
10
years of professional experience

Work History

Cable Technician

Spectrum
01.2022 - Current
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Managed scheduling requirements effectively, ensuring timely completion of all assigned tasks and appointments.
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Monitored system performance indicators closely, identifying potential issues before they escalated into major problems.
  • Installed and configured new devices and system components.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.

Warehouse Team Lead

Ledge Loungers
01.2021 - 12.2021
  • Orchestrated a small team to improve quality processes to ensure optimal accuracy and customer satisfaction for each of our customers
  • Coordinated with managers and supervisors to raise company standards and alter SOP's to safely maximize ceca.
  • Trained employees on equipment operation and safety protocols.
  • Promoted a culture of continuous improvement by encouraging feedback from team members regarding potential changes or enhancements to current processes or systems used within the warehouse setting.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Adhered to industry best practices for warehousing, material handling, and documentation.

Operations Supervisor

TMC Workforce Solutions
02.2020 - 12.2020
  • Managed a large team of full time and temporary associates, monitoring KPI's, attendance, and corrective action
  • Held regular meetings with the team, both as a group and individually, to define short and long term goals further strengthening team synergy and molding the department's culture.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.

Order Resolution Team Lead

Radial Inc.
09.2019 - 05.2020
  • Completes and fulfills customer orders while providing problem resolution for Outbound
  • Help lead facility startup with 100% temporary associates in an unfinished building
  • Collaborated with cross-functional departments to address complex issues and develop comprehensive solutions.
  • Led a high-performing resolution team, consistently achieving targets and maintaining customer satisfaction levels.
  • Recognized for outstanding leadership skills, contributing to the overall success of the resolution team.

Operations Coordinator

Spot Freight
10.2018 - 07.2019
  • Directed customer shipment delivery with carriers and lead negotiations to secure optimal pricing.
  • Tracked progress of truck drivers carrying company shipments and map alternate routes as needed.
  • Ensured drivers and vehicles comply with DOT laws and requirements.
  • Issue accessorial payments as required
  • Uploaded tax forms, insurance documentation, contact information, contract requirements, and inspection records related to each carrier into the company's service management system.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

Optician

Interstate Optical
01.2018 - 10.2018
  • Worked with engineers and maintenance department to organize laboratory inventory
  • Created contact lenses, applied protective coating, installed lenses into frames, and inspected products for quality, and traced frames for lens cut out.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Warehouse Supervisor

Republic National Distributing Company
05.2017 - 12.2017
  • Created Excel spreadsheets and formulas to track warehouse activities and monitor performance
  • Oversaw development of initiatives that improved procedures involved in maintaining the flow of a 400K sq
  • Cross-trained teams for every job function, enabling them to outsource their skills to other departments, if necessary
  • Introduced slotting methodology to strengthen warehousing procedures.
  • Supervised warehouse operations by managing employees during shifts.
  • Completed daily operations on time and maintained high standards of accuracy.

Inventory and Shipping Supervisor

Walmart Distribution Center
04.2014 - 08.2017
  • Owned responsibility for inventory control and quality assurance while building, motivating, and supervising a team of 20 well-trained sta members
  • Launched and managed execution of a variety of warehouse improvement initiatives to advance operational exigencies and ensure compliance with OSHA safety standards.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.

Education

High school diploma -

H. L. Bourgeois High School
Gray, LA
05.2013

Skills

  • Contract Negotiations
  • Team Development
  • Distribution Operations
  • Capacity Planning
  • Workplace Safety
  • Logistics Coordination
  • Root Cause Analysis
  • Process Improvements
  • Quality Assurance
  • Regulatory Compliance
  • Employee Engagement
  • Customer Service
  • Inventory Control
  • Attention to Detail
  • Warehouse Supervisor Experience
  • ERP Systems
  • Workday
  • Production Management
  • Leadership
  • Sales
  • Warehouse Management
  • Process Improvement
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Conflict Resolution
  • Complaint Handling
  • Scheduling
  • Administrative Support

Timeline

Cable Technician

Spectrum
01.2022 - Current

Warehouse Team Lead

Ledge Loungers
01.2021 - 12.2021

Operations Supervisor

TMC Workforce Solutions
02.2020 - 12.2020

Order Resolution Team Lead

Radial Inc.
09.2019 - 05.2020

Operations Coordinator

Spot Freight
10.2018 - 07.2019

Optician

Interstate Optical
01.2018 - 10.2018

Warehouse Supervisor

Republic National Distributing Company
05.2017 - 12.2017

Inventory and Shipping Supervisor

Walmart Distribution Center
04.2014 - 08.2017

High school diploma -

H. L. Bourgeois High School

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Kirby Southern Jr