Summary
Overview
Work History
Education
Skills
Timeline
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Kirby Wider

Orlando,FL

Summary

Multifaceted, performance-focused, and results-oriented. Professional with extensive experience in managing, and retaining meaningful relationships with clients. Articulate, creative, and engaging. Thrives in a high growth, high energy team oriented environment.

Overview

13
13
years of professional experience

Work History

Client Relationship Specialist II

AmeriFlex
08.2021 - Current
  • Built and maintained strong business relationships with the clients being the direct point of contact for any client issues and/or concerns.
  • Identified gaps and communicated customer feedback to internal departments to ensure service solutions are adequate and client's demands are achieved.
  • Facilitated internal and external information sharing within the organization.
  • Strengthened client relationships to ensure client satisfaction.
  • Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth
  • Handle confidential information with tact and discretion according to all HIPAA legislation
  • Investigated and resolved accounting concerns
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Enhanced customer satisfaction by consistently meeting and exceeding service expectations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answer > 90% of incoming phone calls in < 3 rings
  • Own client issues from start to finish
  • Lead Client meetings to educate clients or brokers on systems, tools, and policies related to our products and services

Operations Associate Contractor

Charles Schwab
03.2020 - 08.2021
  • Processed contributions into clients' accounts, responding to various departments' questions on transactions processed by the team, and the daily maintenance of clients' accounts.
  • Responsible for supporting various administrative and clerical tasks in support of the team's results
  • Meet individual target dates, but also work as a team and communicate effectively with various departments.
  • Handled incoming operational volume for the AS Service organization. This may include cashiering functions, account maintenance cases, client verification cases, among others.
  • Managed to a standard of quality in our work that exceeds the expectations of our business partners and our Advisors Provided accurate, valid, and complete information by using the appropriate online and in-house resources
  • Collaborated with Schwab partners to ensure timely and accurate delivery of information
  • Maintained a strong band of communication with operational partners and leadership
  • Demonstrated a basic understanding of features and benefits of Schwab tools, products, and services in order to operate effectively

Administrative Specialist

Orange County Public Schools Minority Achievement
11.2018 - 02.2019
  • Maintained office calendars to track important dates and deadlines.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • May attend and assist in workshops and training sessions in functional area including producing materials for training purposes.
  • Responded to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
  • Collected, input, and reviewed records related to the district programs; compiles reports, analyzes data and produces output.
  • Assisted in problem resolution and strategies in functional area.

Employment Services Coordinator

Orange County Public Schools Human Resources
09.2016 - 11.2018
  • Reviewed candidate profiles as they are selected for open positions
  • Maintained and assist 9 schools and secretaries and 19 work locations within the district with hiring process
  • Processed (LOAs) Leave of Absence, Termination Request, Personnel Action Request Forms(PARFs), Appointments of Applicants, Reappointment process and Intent process
  • Directed and assisted candidates with the E-Recruitment employment system, and Employment Verification Assisted Staffing Manager with assigned duties as directed

Administrative Assistant

Renaissance Charter At Crown Point
06.2016 - 09.2016
  • Ensured smooth operation of the school office and transcribed various documents.
  • Managed the principal's schedule and coordinated meetings and activities.
  • Supported the office's positive impact on children's education.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained timesheets and absences for school.
  • Assisted coworkers and staff members with special tasks on daily basis.

Official Records Specialist

Orange County Comptroller
07.2015 - 06.2016
  • Recorded documents, performed data entry, and processed archival documents.
  • Handled customer inquiries, comments, and complaints.
  • Maintained cashiering duties and balanced drawers. Ensured accuracy and quality control of processed documents.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Updated records with new information.
  • Communicated efficiently with individuals concerning record information submitted or missing from files.

Biller

Florida Hospital Respiratory & Equipment
02.2013 - 01.2015
  • Maintained a timely and accurate billing system, verified data, and submitted invoices.
  • Managed accounts receivable and conducted collection activities.
  • Posted payments to accounts and ensured compliance with policies and procedures.
  • Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
  • Determined proper codes for medical records and patient services.
  • Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
  • Monitored customer accounts to identify and rectify billing issues.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
  • Executed billing tasks and recorded information in company databases.

Billing Specialist

Rotech Healthcare Inc.
07.2011 - 01.2013
  • Processed denials, worked requests, and documented collections activity.
  • Reviewed and processed patient payments.
  • Adjusted billing amounts to reflect contracted fee schedules.
  • Used data entry skills to accurately document and input statements.
  • Prepared and submitted monthly billing reports to management for financial overview.

Education

Associate of Arts - General Studies

Seminole State College of Florida
Sanford, FL

Skills

  • Client Liaison
  • Contracts Management
  • Billing Process Handling
  • Research
  • Training
  • Service Request Response
  • Account Maintenance
  • Complaint Resolution
  • Data Processing Request Management

Timeline

Client Relationship Specialist II

AmeriFlex
08.2021 - Current

Operations Associate Contractor

Charles Schwab
03.2020 - 08.2021

Administrative Specialist

Orange County Public Schools Minority Achievement
11.2018 - 02.2019

Employment Services Coordinator

Orange County Public Schools Human Resources
09.2016 - 11.2018

Administrative Assistant

Renaissance Charter At Crown Point
06.2016 - 09.2016

Official Records Specialist

Orange County Comptroller
07.2015 - 06.2016

Biller

Florida Hospital Respiratory & Equipment
02.2013 - 01.2015

Billing Specialist

Rotech Healthcare Inc.
07.2011 - 01.2013

Associate of Arts - General Studies

Seminole State College of Florida

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Kirby Wider