Kirby Kerr

• Coordinated with internal teams such as sales and operations to ensure successful execution of marketing initiatives.
• Recommended and implemented promotional strategies to increase market share.
• Maintained relationships with existing customers by providing support when needed.
• Created proposals for service and product strategies based on marketing data.

• Oversaw daily operations of the casino and store, including personnel management, budgeting and scheduling.
• Provided training and guidance to team members on operational procedures and best practices.
• Resolved customer complaints or answered customers' questions.

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• Gathered data on competitive products, prices, services.
• Responded promptly to customer inquiries via phone or email.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Used outreach, including cold calls to Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Negotiated contracts with vendors for marketing materials production or placement of advertisements in publications or broadcast outlets.
• Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
• Coordinated with internal teams such as finance and operations to ensure successful execution of marketing initiatives.
• Recommended, planned and implemented promotional strategies to increase market share.
• Provided ongoing coaching and feedback on performance issues arising from new hires.

• Held regular one-on-one meetings with resellers to review performance and priorities and provide feedback.
• Generated and delivered reports, program review presentations and other program status updates.
• Oversaw program compliance with requirements, schedule and budget.
• Communicated regularly with external partners to ensure alignment of strategies and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.